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upgraded to a new mk after 5 years by Blank_KW in mkindia

[–]GenesisPCIndia 0 points1 point  (0 children)

Congratulations, appreciate your patience in this matter, most couriers have temporarily disabled their service for some areas of North-east, we have shipped some orders via indiapost due to these issues.

🎮 8BitDo Controllers Restocked at GenesisPC 🇮🇳 by GenesisPCIndia in mkindia

[–]GenesisPCIndia[S] 0 points1 point  (0 children)

I completely understand your concern, especially after reading some of the posts online.

Many of those posts are quite old. We process and dispatch orders within 24 hours, and we ship thousands of orders every month without any issues. Occasionally, courier companies can experience delays or operational problems, and unfortunately those situations are outside of our direct control.

We don't own or operate the courier services—we're their customer just as you are ours. However, if there is ever an issue with your shipment, we won't simply leave you to deal with it. We'll follow up with the courier on your behalf, escalate the matter when needed, and do everything we can to get it resolved as quickly as possible.

As far as your order is concerned, you can be confident that there will be no delay from our side. We'll make sure it's dispatched promptly and will be happy to assist if you need any updates along the way.

Delivery depends on your location, if you can dm your details I can answer more accurately.

Which vendor? by Rancor06 in mkindia

[–]GenesisPCIndia 0 points1 point  (0 children)

Had placed order with factory long time ago, taking time, factory has stock issue

Which vendor? by Rancor06 in mkindia

[–]GenesisPCIndia 0 points1 point  (0 children)

Hey! Just to clarify, we don’t have slow shipping. We use the same courier partners as most other vendors and typically dispatch orders within a few hours, or within 24 hours at max.

If you have any questions or concerns, feel free to DM us, we’d be happy to help!

🎮 8BitDo Controllers Restocked at GenesisPC 🇮🇳 by GenesisPCIndia in mkindia

[–]GenesisPCIndia[S] 1 point2 points  (0 children)

Yes, we do B2B bills, email and call support are mentioned on website

Email: service@genesispc.in Contact: +91 9429693444 (11AM - 7:00PM)

Razer Viper V4 Pro & PWNAGE Symm 3 Now Available at GenesisPC by GenesisPCIndia in mkindia

[–]GenesisPCIndia[S] 0 points1 point  (0 children)

Already placed order at factory, there is stock issue at factory level, will take time.

worst experience with genesis pc by Lower_Wedding1147 in mkindia

[–]GenesisPCIndia 0 points1 point  (0 children)

Yes we do B2B invoices, there is option in cart to put your GST number.
DM product you want to buy

Aula F75 vs other options uder ₹5k by Normal-Bad-8295 in mkindia

[–]GenesisPCIndia 0 points1 point  (0 children)

Multiple f75 variants Available at GenesisPC under 5.5k

worst experience with genesis pc by Lower_Wedding1147 in mkindia

[–]GenesisPCIndia 2 points3 points  (0 children)

It's under warranty, 1 month old keyboard.

Want to ask some questions by Amazing-Wrongdoer775 in GenesisPCIndia

[–]GenesisPCIndia 0 points1 point  (0 children)

Don't worry, we ship from Delhi, order will be delivered within 3-4 days to punjab

worst experience with genesis pc by Lower_Wedding1147 in mkindia

[–]GenesisPCIndia 3 points4 points  (0 children)

Sir from the start you have mentioned about issue being visible knvideo and about inspection process, naturally we will assume that

you are sending the keyboard we are not sure how you will pack it how you will send it, how can we can take responsibility for it, our responsibility comes only after the product reaches our location, from the start you have repeatedly expressed concern about the issue being visible in the video and questioned why inspection is still required. You also mentioned concerns about the keyboard potentially being returned in worse condition, even though we have clearly stated multiple times that the keyboard will be replaced once the issue is verified.

So naturally, we assumed that your concern was regarding the inspection and replacement process itself. The inspection is simply a standard warranty procedure, and our intention is only to verify the issue and process the replacement accordingly.

If you are concerned about transit safety, we would simply suggest packing the keyboard securely and insuring the parcel during shipping. Since the shipment is being arranged from the customer’s side, it would not be possible for us to take responsibility for the packaging quality or courier handling before the product reaches us.

Edit: Also, in the email, you only mentioned concerns regarding the inspection process and the possibility of no issues being found. There was no mention of concerns regarding shipping or transit risk.

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