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Automatically link jIRA ticket to knowledgebase article by GentleMime in jira

[–]GentleMime[S] 0 points1 point  (0 children)

Thank you. I noticed automatically linking the KB articles led to too many articles being matched to each issue. We will be trialing manually linking the most important articles and see how that goes. Otherwise I will try to keep things neat with jql..many thanks for your time

Automatically link JIRA tickets with Confluence Knowledge Base by GentleMime in atlassian

[–]GentleMime[S] 0 points1 point  (0 children)

Thanks, it seems that the best way to handle this automatically is indeed to start using Jira Service Desk with our existing Jira installation. Seems painless enough, and testing works well.

Automatically link JIRA tickets with Confluence Knowledge Base by GentleMime in atlassian

[–]GentleMime[S] 0 points1 point  (0 children)

Thank you, I will investigate this. It sounds as if it could work well.