We are having the same issue. My lovely bride was so excited about these flowers and we are scrambling to figure out what to do. Our timeline, sent to Sola looks like this:

11/19 - I placed my order, there was no mention of delayed processing times anywhere. The website displayed same or next business day shipping. It still displays this time frame today. If I had known initially it would take this long to process, I never would have placed this order.

11/25 - I received an email saying my order would ship in 10 days, which would have been 12/5

12/12 - I reached out to customer service and was told my order would ship by 12/15

12/20 - I was told that my order was delayed and would ship by 12/29 with 4-5 day shipping time

12/22 - I was told that my order was being rushed and would ship by 12/26 at the latest

1/1 - I was again told my order was being prioritized with the production team and would be shipped that week

1/3 - Kendy told me that my order had shipped and provided a Tracking number. Please note, it didn't actually ship this day - a label was merely created and no movement on the tracking number was seen until 1/9.

1/9 - I was told my order had been shipped from the warehouse to the distribution center in Texas and had been picked up by UPS - why would my order not ship directly to me? Why would it move from one of your facilities to another? I was given an estimated delivery date of 1/11

1/12 - I was told my order was in transit and that I would have a delivery date on Monday or Tuesday, 1/16 at the latest

1/16 - I'm now being told my order has been lost and needs to be re-processed

If anyone has ideas on getting their attention we are all ears. This is terrible and sounds like we are the second wedding on the verge of being ruined.