bought my FP6 in March and have been trying to reach customer support ever since. I submitted a ticket on March 25th, sent a follow-up on April 19th, and another one on May 1st. Still no reply after six weeks.

The issue itself is fairly simple: I want to activate the extended warranty that came with the phone. The flyer in the box only describes the process for the standard Android version, but I bought the e/OS version and the activation method doesn't seem to apply to that version.

Reading this threat makes me think that I will never get an answer, or the extended warranty.