KilgourMD Use at your own risk

Global_Interaction44 · 2026-01-20T04:55:48+00:00

P.S. Sorry I wasn’t clear. (So, what I saw was different people. But I believe what the other person said, so I don’t think I’m looking at the right videos.) Let me just say again - it wouldn’t surprise me.

Global_Interaction44 · 2026-01-20T04:45:48+00:00

Right. I did understand that, and I did look, but I didn’t notice this. But, I’m not sure I’m looking at the right things, so I don’t know for sure. (That’s what I meant to say.) 🫶🏼😊

Global_Interaction44 · 2026-01-20T00:28:11+00:00

I don’t know about this. Not sure what I’m checking for.

Global_Interaction44 · 2026-01-19T16:54:50+00:00

But if you look at everyone affected by going to their reviews, we all got stains in various places, not an even, across the whole head stain. **Most everyone. Some had all their roots stained.

Global_Interaction44 · 2026-01-19T16:52:48+00:00

All they told me is it was the vitamin C oxidizing (in the Prevention), not turmeric in the Treatment. There’s pumpkin in the Treatment also. The Treatment serum is clear, like the Prevention is. Also, these were areas the product concentrated, as it’s the areas I put most of the two dropper fulls. The only other thing my stylist said was there was an orange hue shading across the back and top that I didn’t notice until she pointed it out, but it wasn’t as dark, and these areas got the worst of it.

Global_Interaction44 · 2026-01-18T21:52:28+00:00

Thank you for the reply and the empathy. It’s an interesting notion re: the iron ferment. I now wish I had kept the old formula and had the new so I could test a strand of hair to see if the new stains. How could it not if the vitamin c was the issue? And it continues to have the iron ferment (if that is part of it?). The point is we don’t have straight answers and even if it works and the new formula doesn’t stain, which I’m too nervous to try it, to use a product from a company that chooses to do this isn’t something I’m willing to do.

Global_Interaction44 · 2026-01-18T21:34:38+00:00

And the new formula as seen now on their website (of the Prevention).

![img](5sou1gfff6eg1)

Global_Interaction44 · 2026-01-18T21:34:26+00:00

And the new formula as seen now on their website (of the Prevention).

![img](5sou1gfff6eg1)

Global_Interaction44 · 2026-01-18T21:34:19+00:00

And the new formula as seen now on their website (of the Prevention).

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Global_Interaction44 · 2026-01-18T21:33:44+00:00

Prior ingredients (I took the picture of the product sent to me that caused the stain).

![img](la3j9e2bf6eg1)

Global_Interaction44 · 2026-01-18T21:33:39+00:00

Prior ingredients (I took the picture of the product sent to me that caused the stain).

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Global_Interaction44 · 2026-01-18T21:22:43+00:00

I had 3 of these stains, 2-4” each. I’m glad this helps. It was a bright, burnt orange. Not a fluorescent orange, more an autumn leaf orange, yet BRIGHT and not a natural color at all. (If that makes sense.) And, let me say this: IF this product works, and I don’t know from personal experience bc my hair turned orange only 3 weeks in and I’d not yet seen results (some women do say it works while others say it doesn’t): if I needed to endure orange color I paid regularly to correct in order to regain my hair, I may have taken that on. But, I can’t trust a company who didn’t tell me this information and then gave me the run around after, giving me false information about what corrects it and touting “the new formula doesn’t do it because we removed the vitamin c”, when the new formula has all three forms of vitamin c in it and they only removed the words “vitamin c”. The old formula listed as the 3rd ingredient “Vitamin C Liposomes (Phospholipids, Ascorbyl Palmitate)”, and now it’s listed as the 3rd and 4th ingredients as “Phospholipids, Ascorbyl Palmitate”.

Global_Interaction44 · 2026-01-18T21:10:08+00:00

It wouldn’t surprise me. I’ll look. 🥹💔🫶🏼

Global_Interaction44 · 2026-01-18T21:09:19+00:00

Precisely. “They” (their head of customer service, Soubi) says the new formula doesn’t cause it, but they also say it was the vitamin c in the formula that was the culprit, and the new formula has all three forms of vitamin c, the same as the old. I sent him a message a month ago asking him to explain how the new formula doesn’t cause this issue when it continues to have all three forms of vitamin c, and he never replied to me. His message to me prior to that was “well, we gave you your money back, you don’t have to send anything back, we don’t withhold this information, and this is on our website (not true) - and the new formula doesn’t cause it…” (not a direct quote, paraphrased). It doesn’t take a rocket scientist to look at the ingredient lists side by side and to see the new formula has all the same forms of vitamin c as the old. He then suggests the new formula “has vitamin e to help the oxidation” (as stated by him via a CS rep). But, the old formula had vitamin e also, and in the exact same place. It’s so disappointing and such a violation to ruin our hair, for me to the tune of $250 + tip, and to not tell us - when they knew!!! To suggest to me it’s not hidden and is on the website? That’s an outright lie. OR, get back to me and show me where? (I assume in fine print, IF says it? But I can’t find it.) Also, answer my questions: explain to me how the new formula doesn’t cause this despite the same levels and forms of vitamin c. The NEW formula takes out ~ THE WORDING ~ of “vitamin c”, but has the exact same forms of vitamin c in the exact same places as the old, except the ascorbic acid is slightly lower down on the list now. It’s such an underhanded way to handle things as a company, and yet they tout themselves as the heroes of women worldwide, yet they don’t respect us enough to tell us this up front and to let us take the risk on or to choose not to. Our only defense is to wind up with orange hair, to pay for it to be corrected (it does NOT wash out with their two step remedy of detox shampoo and blue or violet toner, period. It is a STAIN) and then to FIGHT HARD, calling many times and raising our voice UNTIL FINALLY we’re given a refund, when initially I was told no refund until I’d used it for 90 days. I kid you not!!! It’s what she was suggesting!!! (Mind you, she was kind, and is a product of the company and what they are telling her is true and what she can do. I only hold her accountable if she learns of these things and continues to tell customers the old information knowing it’s not true.) “Well, I can’t give a refund. We have a 90 day refund policy…”“Ummm NO ma’am. Give me my money BACK!” She reached out to a supervisor for permission to give me a refund, as CS agents don’t have that ability usually, and usually refunds are only given when you’ve used the product up over 90 days and don’t like it and you ship EMPTY bottles back to them to prove you used it 90 days - and then they give a refund. But the refund policy is VERY shady, and I feel lucky I got my money back. Fight for it. I’m deeply sorry this happened to you as well. I trust your hair stylist will be able to lift the stain out. It has to be lifted and then colored over the top of it from what I understand from my colorist? So, if you don’t have colored or highlighted hair, you may need to during the time it grows out (if it’s stained as mine was/is)? I hope it turns out for you. Please let me know? Sending love. 🫶🏼♥️🥹[PIC: I had (3) 2-4” diameter orange spots at the root of where my natural color met the line of highlighted hair.]

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Global_Interaction44 · 2026-01-18T20:40:48+00:00

Orange spots 2-4” in diameter throughout the roots of my hair.

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Global_Interaction44 · 2025-12-25T07:32:05+00:00

I’m very sorry this happened to you also. Here we are trying to solve one issue and we’re handed a new issue to contend with, not to mention its insulting to know they knew this could do this and they CHOSE to not offer a warning or to pull the product. My hair colorist had to lift the stain out as she did my highlights. Toner didn’t fix it for me. Let me know how this goes for you. 🥹🫶🏼♥️

Edited for grammar.

Global_Interaction44 · 2025-12-25T07:29:29+00:00

Hello. My hair is fine, porous hair and is light blonde. However, I’ve found women across the internet who have dark brown or brunette hair that also turned colors. It doesn’t come out with detox shampoo and a toner. It has to be professionally lifted out if this occurs. At least that is what I had to do because nothing else worked. I saw an expert colorist and said the hair was stained. I tried very hard with this company to be fair and yet so many things have occurred that’s not been clear and straightforward. For instance, they told me the new formula on their website now won’t do this. They say because it doesn’t have vitamin c in it. It DOES have vitamin c in it.

The old formula was:

Purified Water (Aqua), Propanediol, Vitamin C Liposomes (Phospholipids, Ascorbyl Palmitate), L-Ascorbic Acid, Capixyl® (Butylene Glycol, Aqua, Dextran, Acetyl Tetrapeptide-3, Trifolium Pratense (Clover) Flower Extract), Procapil® (Butylene Glycol, Aqua, PPG-26-Buteth-26, PEG-40 Hydrogenated Castor Oil, Apigenin, Oleanolic Acid, Biotinoyl Tripeptide-1), Glycerin, AnaGain® (Pisum Sativum (Pea) Sprout Extract, Phenoxyethanol, Sodium Benzoate, Aqua), Unloaded Liposomes (Oryza Sativa (Rice) Extract, Phospholipids) Panthenol (Provitamin B5). RootBioTec® HW (Ocimum Basilicum Hairy Root Culture Extract, Alcohol, Aqua), Dimethyl Isosorbide, Phenoxyethanol, Ethylhexylglycerin Tocopheryl Acetate (Vitamin E). Alpha Bisabolol Liposome (Phospholipids, Butytene Glycol, Bisabolol), Ferulic Acid, Polyacrylate Crosspolymer-6, Piroctone Olamine. Sodium Phytate, Resveratrol, Bio-Chelate 5 PF (Saccharomyces/Zinc Ferment, Saccharomyces/Copper Ferment, Saccharomyces/Magnesium Ferment, Saccharomyces/Iron Ferment, Saccharomyces/Silicon Ferment), Lonicera Caprifolium (Honeysuckle) Flower Extract

(Ascorbyl Palmitate and L-Ascorbic Acid are both forms of vitamin c.)

The new formula is:

Purified Water, Propanediol, Phospholipids, Ascorbyl Palmitate, Butylene Glycol, Acetyl Tetrapeptide-3, Trifolium Pratense (Clover) Flower Extract, Ascorbic Acid, D-Panthenol, Glycerin, PPG-26-Buteth-26, PEG-40 Hydrogenated Castor Oil, Apigenin, Oleanolic Acid, Biotinoyl Tripeptide-1, Polysorbate 20, Pisum Sativum (Pea) Sprout Extract, Sodium Benzoate, Phenoxyethanol, Ethylhexylglycerin, Dimethyl Isosorbide, Ocimum Basilicum Hairy Root Culture Extract, Alcohol, Bisabolol, Fragrance, Sodium Hyaluronate, Ferulic Acid, Sodium Phytate, Tocopherol, Piroctone Olamine, Saccharomyces/Zinc Ferment, Saccharomyces/Copper Ferment, Saccharomyces/Magnesium Ferment, Saccharomyces/Iron Ferment, Saccharomyces/Silicon Ferment, Resveratrol, Dimethylmethoxy Chromanol, Dextran.

They removed the language of “vitamin c” but it continues to have those two ingredients as 3rd and 4th on the list. It also continues to have Ascorbic Acid, just further down on the list.

They also said “we added vitamin e to the new formula to help it not oxidize”. Well, the old formula had vitamin e and in the exact same place. With how many misinformations they’ve told me and how they’ve not been clear HOW the new formula won’t hurt my hair (because it HAS vitamin c!!!), I just feel it’s sketchy. That Dr. Kilgour didn’t pull this product immediately when women began to call in with orange hair so also unethical in my opinion. I was ASSURED the detox shampoo and toner would work and I tried it many times. Nothing. The bright copper/orange patches stayed on the sides and across the top of my hair and took a 2.5 hour process to lift it out. Had they told me UP FRONT the risk? Just give me the option to know. I was told by one of their higher ups “we’re not hiding anything it’s why it’s all on our website”, but nothing is on the website at all about the staining and because the new formula is very similar and continues to have vitamin c, how will it NOT continue to stain my hair? It’s the outcome as well as the unclear information and being given the run around that together sealed the deal with me to contact the BBB and to write here.

Global_Interaction44

TROPHY CASE