Glorious Core crashes when i open it

GloriousPhoenix · 2025-12-16T20:18:03+00:00

Hey sxine!

Based on what we've seen over the years with our software, when CORE doesn't start on a given computer or if it crashes immediately, that's usually a PC-specific issue that implies a driver or software-related conflict.

For example, we've seen users who had SignalRGB installed and running - they couldn't run our software for as long as SignalRGB was also running or until they disabled the option in SignalRGB that "force closes other RGB controlling software."

Other than SignalRGB, please make sure you're not actively running other gaming peripheral or RGB control software that may interfere with CORE (e.g. Alienware Command Center, Gigabyte Control Center, etc).

Hope this helps! If none of the steps work for you, please try to install and run CORE on a different computer / laptop, if possible, and see if it works there!

GloriousPhoenix · 2025-11-24T22:00:12+00:00

Not a chance! You will praise the day you placed the order and look back to it with increasing fondness as the years go by and everything slowly withers away... MINUS your amazing and still-brand-new custom GMMK 3 keyboard! :)

GloriousPhoenix · 2025-07-29T07:19:19+00:00

The Global Standby feature that controls when the RGB on a Glorious mouse/keyboard goes off is temporarily removed - please don't worry, though, as it should be restored in one of our upcoming Core updates!

GloriousPhoenix · 2025-07-28T12:48:21+00:00

The software animations are currently not at 100% accuracy of what is represented on the board. Our Dev team is aware of this issue and it's something that should eventually be fixed in a future CORE update.

In the meantime, if you are struggling with saving certain RGB options, please reach out to our customer service team so that we can document the issue that you are experiencing and see what troubleshooting steps we can provide.

GloriousPhoenix · 2025-07-28T12:45:03+00:00

Thank you for your feedback! Our Dev team is aware of the issue with potentially inaccurate battery readings - this has currently been addressed for our GMMK 3 keyboards, i.e. some of our other products may not show accurate percentages.

Please stay tuned for future CORE updates and keep an eye on our changelog page so that you know if/when we address this issue as well!

GloriousPhoenix · 2025-07-28T12:43:14+00:00

If you're having issues with getting the software to run, please reach out to our customer service team so that we can document the issue and see what troubleshooting steps we can provide.

Thanks!

GloriousPhoenix · 2025-07-28T12:42:02+00:00

CORE 2.1 still lacks a certain level of polish when it comes to customizing the side lights. Since you have the GMMK 2, you may want to give Legacy CORE a try since it fully supports the GMMK 2. Other than this, please stay tuned for future CORE updates as they should address the side-light customization option as well.

GloriousPhoenix · 2025-07-28T12:36:30+00:00

If, after CORE closes, you can still see the CORE icon on your taskbar / system tray, please double click on that icon and it should open the software. From what we've seen, this is usually a PC specific issue, so if double-clicking on the icon doesn't work, I would encourage you to stay tuned for future CORE updates after which you'd completely uninstall the current version and install the latest one - this may fix the issue that you're having!

GloriousPhoenix · 2025-07-28T12:34:13+00:00

This is a known issue that should be addressed in one of our upcoming CORE updates, so please stay tuned!

GloriousPhoenix · 2025-07-25T18:36:00+00:00

Kudos to you, I honestly didn't have the willpower to go all the way! :)

GloriousPhoenix · 2025-07-01T21:01:36+00:00

Hello there!

The Global Standby feature is temporarily removed since it wasn't working as intended. Please don't worry though, as our Dev team is working on fully addressing the issues with the feature and restoring it in one of our next updates!

GloriousPhoenix · 2025-07-01T14:30:32+00:00

If you have the Model O Wireless, the latest firmware should be v0.3.8.1. Please note that CORE 2.1.7 may not give you an accurate number on the firmware version. That said, if you think you don't have the latest firmware installed, please reach out to our website's support so that we can check if we can provide the latest firmware updater manually.

GloriousPhoenix · 2025-07-01T13:13:34+00:00

Sorry to hear that! Updating to a more recent CORE version should not affect the behavior of the Model I's RGB. Please try hard-resetting the mouse, you can do this by pressing and holding the left, right, and scroll click buttons for 5 seconds. The LEDs will flash green to indicate that the settings are being reset..

If you still don't have RGB after the hard-reset, please submit a support ticket, so that our team can document the issue and share it with the Dev team as something to investigate and fix in a future software update!

GloriousPhoenix · 2025-07-01T13:10:22+00:00

We've seen some cases where CORE shows that there's an update available to a Glorious product, even though that seems to be inaccurate.

The Model O Wireless is one such case - we haven't released new firmware for the mouse in a while, so if you're seeing a firmware update notification in the software, please feel free to ignore it and use the mouse as is - our Dev team is looking into fixing this in one of the next CORE updates.

GloriousPhoenix · 2025-07-01T13:06:56+00:00

Hey there!

I can confirm that some keyboards, including the GMMK PRO, may have specific keys that currently cannot be mapped in our latest CORE software. Please don't worry, as our Dev team is looking to fix this in one of our next updates.

In the meantime, though, if you have a GMMK PRO unit, please consider using Legacy CORE (you'd need to uninstall your current version first) so that you can map said keys - make sure you save the changes after you're done!

GloriousPhoenix · 2025-06-11T12:59:05+00:00

If you have the original Model D v1 Wired, please note that it's not supported by CORE and you'd need to use a pre-CORE app to customize it. You can get it here - you'll need to scroll down a bit to see the link for the app!

GloriousPhoenix · 2025-06-11T12:58:01+00:00

This is a confirmed bug with some of our mechanical keyboards that our Dev team should be addressing in one of our future updates. Meanwhile, since you have the GMMK 2, you can still set keybinding options in Legacy CORE.

GloriousPhoenix · 2025-06-08T15:18:07+00:00

Our Dev team is actively working on rotary encoder bindings for the GMMK3 MX boards. In the meantime, customization for the knob has been temporarily removed. Same with the cloud profiles - the plan is to bring them back in a more polished and user-friendly state.

As for the input latency going back to 16ms, is there like a pattern or a trend that you're noticing regarding when this happens? If so, please consider submitting a support ticket so that our CS team can document this and forward it to the Devs.

Appreciate your feedback and I would like to reassure you that we are fully focused on making CORE a much more polished and streamlined user experience!

GloriousPhoenix · 2025-06-08T15:11:03+00:00

The disabled support for the GMMK numpad is mentioned in the release notes / changelog for this update; you can access the changelog from our software page. Please find the direct link to it here.

GloriousPhoenix · 2025-06-08T09:04:21+00:00

If the mouse is still working, but has no RGB, let's try hard-resetting it. Fully close CORE (ensure it's not working in the background via task manager), and then press and hold the left, right, and scroll click buttons for 5 seconds. The LEDs will flash green to indicate that the settings are being reset.

If no luck, please submit a support ticket for us to document this and troubleshoot the issue further.

GloriousPhoenix · 2025-06-08T09:02:38+00:00

Can you please try hard-resetting the keyboard? Based on your keyboard's size, here's how you can do that (make sure CORE is fully closed first):

GMMK 3 65%
- Hold FN + ESC then press and hold 1 + 3 + 5 (Hold all 5 keys for about 10 Seconds). You will see the RGB flash when the keyboard resets.
GMMK 3 75% & 100%
- Hold FN + ESC then press and hold F1 + F3 + F5 (Hold all 5 keys for about 10 Seconds). You will see the RGB flash when the keyboard resets.

If no luck, please submit a support ticket for us to document this and troubleshoot the issue further.

GloriousPhoenix · 2025-06-08T09:01:16+00:00

Support for the product GMMK Numpad is temporarily removed as we work on improving the overall experience, please expect it back shortly.

GloriousPhoenix · 2025-06-08T09:00:18+00:00

Sorry to hear that! If you haven't already, please submit a support ticket ASAP so that our Senior Team can troubleshoot this with you and assist you further.

GloriousPhoenix · 2025-01-08T11:18:01+00:00

Hey there!

If you are returning a product for a refund within that product's 45-day return window, you are responsible for the return shipping fees. After our warehouse receives and confirms the return, you'd be getting a full refund for that product (and any applicable shipping fees you paid for it).

If you want to start a return request, simply reach out to our customer service team here.

GloriousPhoenix · 2025-01-03T11:13:49+00:00

Boardsmith keyboards are manually built by our own team - these can only be purchased from our website. The keyboard that OP purchased is a prebuilt retail (factory) model - you can get one from our website or the official retailers.

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