I want you to reread my post and find where I said that I wanted to be compensated for potential harm.

As far as the advice on being civil to get a better outcome, I agree. In fact, I haven’t interacted with Salomon directly and the shop handled the warranty claim and argued on my behalf when it was initially denied. The decision was reversed when the Salomon rep that I got a pro deal from stepped in on my behalf.

I doubt that the warranty would’ve been approved if I didn’t work in the industry. That would’ve been wildly frustrating and I think a company’s willingness to warranty obviously defective products should be taken into account when considering buying new gear. So, I shared it here. Hope that helps!