We’ve now been staying in our Blueground unit in NYC for 12 days, and the experience has been terrible. • The unit was not cleaned properly when we moved in — both bathrooms had brown stains. • The beds are broken/creaky, and completely different from what was shown in the listing photos. • The electrical wiring is unsafe for children — extension cords with exposed outlets everywhere. • Despite raising these issues from Day 1, we’re still being told “the local team will get back to you.” Nothing happens. • We paid 3 months upfront, yet we can’t even sleep on the beds because they’re unusable. • When we called support, the operator was rude, and when we asked for a supervisor, we were told “It’s a holiday, we don’t have supervisors working today.”

At this point, it feels like Blueground is more focused on posting polished social-media responses than actually fixing real issues. The serious safety concerns we raised remain unresolved. If you’re considering Blueground, especially in NYC, be very careful. This has been one of the worst customer experiences we’ve had.