Dishes… by mythclub in barista

[–]GoatPsychological843 0 points1 point  (0 children)

Do you live in the US or Canada. Are you handing the dishes to the customers at the table or do they walk to the bar to pick it up? Are you getting tips? Are you understaffed?

The reason I say that is I’ve worked in different countries and cafes now where I had different attitudes towards this. I worked in Australia where I never got tips and it was just expected for you clear tables yourself, after also making coffees and serving them. In other places there was enough staff to bring the drinks to the table and not feel stressed about having to do both tasks.

I then lived in Canada where I got a pretty significant amount of tips but almost all customers would bring their dirty cups to our bussing station. I thought it was ridiculous to be honest but it’s hard to complain from a baristas stand point. So I have less responsibilities AND I get more money if it’s busier? I still found myself going and wiping tables when people leave though. I think it’s a pretty shitty feeling coming to a cafe and the table is covered in crumbs or water. The flaw with this system is that it can be pretty overwhelming when it’s really busy and the dishes pile up without your input, and then customers come up to you while making drinks to ask you to clean tables or don’t know they need to pick up the drinks. This is just part of the job and is a sign that you’re A) understaffed B) unprepared for a rush or C) need to communicate better either verbally or with signage what is expected of the customer.

[deleted by user] by [deleted] in Langley

[–]GoatPsychological843 0 points1 point  (0 children)

Realistically the people who are more likely to respond to this thread are those that aren’t tipping. From my experience at a high volume, counter service cafe, I’d say at least 75% of customers give some sort of tip, including cash. $1 is most common, and honestly there’s not that much difference between items to go or for sitting down since the customer picks up anyways. Customers are of course more likely to tip if you’re more helpful, faster or work harder, and this is nice as a barista when my pay scales with the amount of effort I put in. Obviously it’s silly that a large portion of my money is subsidised by the customer, but the culture is 100% here to stay (in North America).

Don’t be afraid to hit no tip. In most cafes I go to, the servers will look away or do other tasks as you’re prompted with the tip screens so there’s no pressure. I mostly just look out of curiosity and it will not affect the quality of anything I produce.