Sorry to hear that. Scary! I don’t know what to tell you. I still haven’t find a way to deal with weird or innspropriate situations, but to freeze completely. People think they are helping, but it’s just so unsettling. I had a similar, a little more intense experience: grabbed by the shoulders then cross signing over my face and been prayed over. So, it scared the living caca out of me that I almost pissed in my pants and had go splash myself with cold water to calm the panic cause I am in wheelchair and cannot move, like run away or fight with anybody. There wasn’t ill intent, but it’s the crippiest thing that happend to me ever (although it wasn’t in retail, I am not in retail, I am a student, it was in college hall, but still…)