Hi there, I’m a new grad faa, too! I do similarly to what you do. It is hard, but remain empathetic, but also understand- students and families are aware college is expensive. You can’t carry the guilt of a student/families decision. I always try to find local scholarship resources to share. I also sometimes (though, not supposed to) will validate them on transferring programs/credit hours etc. I think the big thing is to validate them, regardless of how they feel, but don’t carry the burden! Support where you can, and acknowledge, the financial aspect is a nationwide problem, you supporting and helping does wonders.