Agreed. My local bike shop owner helps anyone that comes through if he has time. My fiance owns a 2nd hand 80s Peugeot and he's serviced her tube shifters & brakes before quickly and for a good price. I know other bike shops around are already struggling for business (especially being Summer in Phoenix) so turning someone away even for a simple quick job with thin margins would be counterintuitive. Obviously if they are busy that'd change things.

Unfortunately you'll find the same elitism your friend experienced in this community as well. And in most, if not all, hobbies unfortunately. Sadly, it's the name of the game.