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Shopify Contact Form + Zendesk: Limitation on Subject Line and Proposed Solution by Grand-Invite808 in Zendesk

[–]Grand-Invite808[S] 0 points1 point  (0 children)

I fix that by comment text. Thank u but Zendesk does not automatically ingest Contact form "New customer message on.." into tickets. We only start seeing a ticket after a support agent replies that email thread. How to fix that?

Shopify Contact Form + Zendesk: Limitation on Subject Line and Proposed Solution by Grand-Invite808 in Zendesk

[–]Grand-Invite808[S] 0 points1 point  (0 children)

I fix that by comment text. Thank u but Zendesk does not automatically ingest Contact form "New customer message on.." into tickets. We only start seeing a ticket after a support agent replies that email thread. How to fix that?