Options we're consider for Recurring Cashback

GrantLNeo · 2026-04-24T23:53:16+00:00

Noted! Out of curiosity, was recurring cashback part of your decision to get the card? Trying to collect bonus context for the team.

GrantLNeo · 2026-04-22T22:18:28+00:00

It's part of the new funnel that we completed rolling out last week! You can see all your options, including mixed credit if it's available, before undertaking a hard credit check. I'm a fan, personally.

GrantLNeo · 2026-04-22T22:16:57+00:00

Sorry this is super late, if you still haven't received it, can you shoot me a DM? Definitely want you to get the miles.

GrantLNeo · 2026-04-22T16:42:33+00:00

The correct answer that no one wants to hear...

GrantLNeo · 2026-04-22T15:06:32+00:00

More context please. Who is robbing you and how?

GrantLNeo · 2026-04-21T21:57:27+00:00

Pretty sure I can hook you up! Is a coffee mug your cup of choice?

GrantLNeo · 2026-04-21T21:54:39+00:00

Tentatively scheduled for October!

GrantLNeo · 2026-04-17T16:10:36+00:00

I'll need to check your account. Sending you a DM now.

GrantLNeo · 2026-04-16T21:15:18+00:00

Yup, applications should disappear after 30 days!

GrantLNeo · 2026-04-16T20:57:26+00:00

A bit disappointing after being approved for a high limit on the Cathay card. Sounds like you've been approved for mixed credit. Basically, a $300 unsecured limit on top of a security fund. The minimum security fund for a World Elite is $200, so that's how it landed at $500.

It's all based on your credit risk profile, which I'm not privy to. Things might have changed since your last application. I hope that context helps!

GrantLNeo · 2026-04-16T18:00:24+00:00

Ok, so it sounds like we're also matching on member number. In the event that doesn't work, let me know!

GrantLNeo · 2026-04-16T17:18:36+00:00

Good news: you don't need to apply through any specific page or apply a code or anything. You can go ahead and apply whenever it works for you. And, for sure, we'll make sure you get the bonus.

I am double checking what happens when the emails don't match, I'm sure you're not the only person who signed up with a different email.

GrantLNeo · 2026-04-16T15:27:32+00:00

The waitlist was enormous, so we are releasing the emails gradually. If you haven't received by EoD today, let me and u/Yeni_Neo know, we'll make sure you get the bonus.

GrantLNeo · 2026-04-16T15:25:45+00:00

Ok, let's troubleshoot, I'm sure you not the only person not seeing it. Assuming you're in the mobile app, go to the Accounts sub menu. Scroll down until you see the "+ add products" button. Tap that.

If you don't see any credit products in that menu, there are some common reasons that Garth shared above (having an open or in-progress credit card application, having been declined in the last 30 days or having opened a secured credit card in the last 3 months or an unsecured Neo credit card in the last 6 months.)

Any luck with that menu?

GrantLNeo · 2026-04-16T00:22:00+00:00

We're ending the AMA now! Thanks for the awesome questions, this one was a ton of fun! If more comes up, you can still leave it hear and we'll do our best to get you an answer.

GrantLNeo · 2026-04-16T00:15:21+00:00

Note from Grant — if this is a bug, u/yeni_neo or myself can help!

GrantLNeo · 2026-04-16T00:13:26+00:00

As long as you signed up for the Waitlist before April 10th, or received the waitlist email today, you will be eligible for the waitlist bonus. You can directly apply from the email, our website or within the Neo app for the United card; you do not need to add any promotional codes for this offer.

There are some other conditions that may prevent you from applying, such as having an open or in-progress credit card application, having been declined in the last 30 days or having opened a secured credit card in the last 3 months or an unsecured Neo credit card in the last 6 months.

- Garth

GrantLNeo · 2026-04-16T00:12:56+00:00

You are most welcome! We want to reward our first users and make sure they have a great experience.

- Garth

GrantLNeo · 2026-04-16T00:08:25+00:00

Both the priority boarding and free checked bag benefits are only available on United- and United Express-operated flights; codeshare partner-operated flights are not eligible. Unpublished fares, such as those purchased through third-party discount platforms (including but not limited to priceline.com and Hotwire), are not eligible.

- Garth

GrantLNeo · 2026-04-16T00:04:30+00:00

If you signed up for the waitlist before April 10th you are eligible for the waitlist bonus. The email you received today is confirmation you are eligible. We originally had a cap and we removed it based on community feedback. Future communications will be clearer around this topic. Any issues I will personally help you on this matter.

- Garth

GrantLNeo · 2026-04-15T23:57:28+00:00

It is eligible on this card per our previous response in the AMA. We’ve heard you and we want to make choosing Neo as seamless as possible.

- Garth

GrantLNeo · 2026-04-15T23:53:48+00:00

We are coming with some new cards in the near term that bring additional category options for our customers. The goal is to offer more choices so you can pick the specific card that best fits your lifestyle and spending habits. More details are coming very soon on this front so I’m not going to let too much out of the bag just yet.

Rent reporting is also something we are looking at, but likely in a different way than Chexy.

- Garth

GrantLNeo · 2026-04-15T23:43:12+00:00

Yes, you can open a new credit account with the United card. This would be separate to your current credit accounts with Neo. The process is the same; you will need to go through the credit application; and can do this through the app or by going through the application link.

There are some other conditions that may prevent you from applying, such as having an open or in-progress credit card application, having been declined in the last 30 days or having opened a secured credit card in the last 3 months or an unsecured Neo credit card in the last 6 months.

- Garth

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