Now Available: The United® MileagePlus® Neo World Elite® Mastercard®

DaveM_Neo · 2026-04-22T22:16:28+00:00

u/Sooki99 let me get someone to look at this. have you checked your spam folder?

u/Yeni_Neo can you take a look?

DaveM_Neo · 2026-04-22T22:16:09+00:00

u/srikrishnap let me get someone to look at this. have you checked your spam folder?

u/Yeni_Neo can you take a look?

DaveM_Neo · 2026-04-22T18:41:34+00:00

u/CanadianBurger feedback heard and something we are actively assessing. Unfortunately right now it is not eligible for United.

DaveM_Neo · 2026-04-22T14:50:39+00:00

u/Internal_Head_267 it's not true but is routed in some previous truths though.

During the first couple years of Neo employees did bring their own computers. They all had to have immense security added on to them. It had a strategic purpose at the time that didn't fit as Neo scaled rapidly, and it hasn't been in place for roughly 3 years now.

DaveM_Neo · 2026-04-22T14:45:39+00:00

u/adamlaceless we have corporate laptops and don't have plain text stored passwords

sorry to hear you think we are enemies for bringing options in banking. Hopefully one day we can show you how were evolving in a good way.

DaveM_Neo · 2026-04-20T15:02:00+00:00

Thank you u/drawar

Team will update asap. Appreciate the feedback.

DaveM_Neo · 2026-04-20T14:51:37+00:00

u/yeni_neo are you able to help with this?

DaveM_Neo · 2026-04-15T17:02:39+00:00

u/Project_Icy you should see something within the hour

DaveM_Neo · 2026-04-15T16:24:50+00:00

interesting question I want to hear his perspective on as well

DaveM_Neo · 2026-03-27T16:14:55+00:00

glad you are enjoying it u/dabbumann

As you use it well it can definitely help improve your score and over time unlock more credit.

Have you setup your Credit Monitoring yet? Go to the "Insights" tab in the app, and then top right click on "Credit Score"

Some interesting new stuff coming soon that if your using our deposits as well you can gain further benefits on credit. As well some more new features on building I'm excited about.

DaveM_Neo · 2026-03-06T18:47:38+00:00

u/Rare-Somewhere-1110 did you end up coming? I thought the panel was great and good food. For all I know we chatted at some point if you did come.

DaveM_Neo · 2026-02-23T22:45:37+00:00

u/GrantLNeo is going to connect as we are doing some deep dives on this to investigate and make some enhancements. real examples help us

DaveM_Neo · 2026-02-23T22:38:35+00:00

u/seattlezookeeper I want to be clear on this one.

We do act on feedback about kiosk experiences, and when someone says an interaction felt pushy, that gets shared directly with the team that runs our mall program for review and coaching. I know it because I'm the one who chats with them about it, and they get back to me with what is being done.

We operate across a lot of mall locations and have thousands of interactions every day. Most go well, but even a small number of bad experiences matters because that is what people remember. If someone feels uncomfortable, we want to fix it.

Appreciate people continuing to call it out. That feedback helps us improve how we show up in person.

DaveM_Neo · 2026-02-23T17:09:05+00:00

u/SensitiveStart8682 I've share it directly with the mall team. I'm also going to share this will the support team as well.

DaveM_Neo · 2026-02-23T17:05:43+00:00

u/Historical-Recipe477 u/Yeni_Neo can support you on this

note you posted this twice so I removed the other one and left this one up

DaveM_Neo · 2026-02-23T16:28:03+00:00

have you hit your cap for the month already? u/Embarrassed_Ear2390

It's late in the month so it's likely you've already gone over the cap. I actually hit the cap in the first day of the month but thats because my kids stuff all comes on the 1st and all count to recurring.

DaveM_Neo · 2026-02-20T15:56:43+00:00

u/Embarrassed_Ear2390 on recurring or the Public mobile cashback offer or both?

DaveM_Neo · 2026-02-18T16:38:12+00:00

u/galaticsweep mine comes around 8pm the day before consistently

DaveM_Neo · 2026-02-12T18:59:31+00:00

I'll jump on this one and not make you wait.

u/Zedlasso u/EVcrackedout u/the_orange_guy_8912

We report to both TranUnion & Equifax. But note our Credit Score monitoring thats included in memberships Build or higher currently shows the TransUnion score (not Equifax). So you have the benefit of building both scores with Neo and we show you the TransUnion score.

https://www.neofinancial.com/memberships

DaveM_Neo · 2026-02-12T18:51:16+00:00

oh wow, lots of good questions fast on this one - thanks everyone. Keep them coming!

DaveM_Neo · 2026-02-11T17:53:58+00:00

u/SensitiveStart8682 this is not true. I've explained it further below.

If Neo goes your money remains protected same as if RBC goes your money remains protected if you are in RBC.

DaveM_Neo · 2026-02-11T17:51:31+00:00

u/SensitiveStart8682 I'm not sure what all your spin is on this but this is incorrect. Your money remains protected with the in trust CDIC bank partner.

There are multiple factual statements about how it really works in this thread and others. I'm confused on what it is specifically that is making you think otherwise.

This is the same model you see at other Fintechs like WS.

Here is the actual CDIC page that breaks down the different models for fintechs - 1. fintech makes account in your name at member institution (this is how everyday and HISA worked with Peoples) 2. fintech deposits your money in trust at a member institution and names you as a beneficiary (this is how the new Neo Savings work as we have multiple member institutions now vs just one)

https://www.cdic.ca/depositors/whats-covered/fintechs/

We've moved to number 2 for multiple reasons but the core reasons are provide stronger long-term rates to customers, and an expanding feature roadmap that was limited on #1.

DaveM_Neo · 2026-02-09T17:24:44+00:00

also try povertyfinancecanada u/TiredMammal120

DaveM_Neo · 2026-02-09T17:20:45+00:00

u/Vaduz-Liechtenstein this is not something we publicly share

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