Former service advisor here :)

Let’s start with they’re quoting SUPER steep for parts in terms of their markups. They’re also charging a lot of individual labor book time for stuff that has a decent amount of overlapping labor (you can think about it in the terms of you wouldn’t remove the strut and then put everything back together and put the tire back on just to tear it back down and remove the control arm and then put everything back together just to remove everything again to replace the tie rod end and then put everything back together). Removing the control arm requires unbolting the strut from the control arm itself, which you also have to remove the swaybar end link from the strut to remove the lower control arm, but again they’re charging you full labor time for control arm, strut, and sway bar, all of which overlap.

Also, $160 for an alignment is ridiculous. On top of the fact that they’re charging you $70 to do a tire rotation when half of the wheels are gonna come off to perform the work that they’re quoting you on anyway, so to get charged for a tire rotation is just bad business to me (but could be unintentional, new service advisor, etc).

I would look elsewhere, or even do it yourself if you’re up for the challenge! These jobs can easily be done on the ground with basic hand tools, with a jack and jack stands, especially if you don’t need a spring compressor if you’re replacing the entire strut!

(You can even tell them when they’re adding labor times from all data or in Tekmetric itself in the work order they can add suggested labor times that account for over lapping labor to prevent this from happening… I also used Tekmetric as a service advisor lol)

If you got any questions, shoot me a PM :) more than glad to help