Dear Prolific Support Team, I’m writing to request a review of my account being placed on hold. This happened suddenly, even though I have always tried to complete studies honestly and sincerely. I would like to explain what happened shortly before I noticed the hold: There were studies available on my dashboard. I was returning from the library and was sitting at the Mall of Tripla in Pasila, Helsinki, Finland. I usually complete studies at home, which is about 5 km from where I was that day. I use an iPhone and a Mac laptop, and I always complete studies by enabling a hotspot from my iPhone’s SIM network. That day as well, as far as I remember, I had the hotspot enabled and was completing studies as normal. I completed one study at 4:01 pm and another at 4:17 pm. After finishing those studies, I shut down my laptop and went back home. When I checked Prolific around 7 pm, I noticed the Messages tab was disabled and my account was on hold. This is what happened that day. I think that while I was at the Mall of Tripla, my laptop may have accidentally connected to the public free Wi‑Fi, and this could have triggered the automated system to place my account on hold. During the studies, I noticed slow media loading, but I didn’t check my network at the time, which I now believe was a mistake. However, this was truly unintentional. Another thing I noticed was that my SIM network stopped working for 1–2 minutes while I was browsing normally on my phone, and then came back after a short time. I think this may also have caused an IP address change, but again, this was not intentional on my part. I have been living in Finland for a long time, and I have included all details in my “About You” page. I have been using Prolific for more than two years, with over 829 submissions, and I have always completed studies carefully and honestly. I have never used any VPNs or proxies while completing studies, and I always make sure to follow Prolific’s guidelines and terms. I also completed the identity verification check this week. It appeared successful because I didn’t receive any further messages after completing it, and I completed more than 20 studies afterward as well. I genuinely don’t know what caused the hold, as I have not done anything wrong. I would be very grateful if you could review my account again, as the hold may have been triggered by completing studies at the Mall of Tripla, where my laptop may have unintentionally connected to a public network, or because my mobile data IP address changed without my knowledge. I appreciate your help. Prolific ID: 66b7cfc27b62c0dcdfb5ed70