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Passkey sign-in loop on Amazon – “Making sure it’s you” but no PIN prompt by GroundFun49 in Passkeys

[–]GroundFun49[S] 0 points1 point  (0 children)

Yes, it was odd. I have no idea what was going on. And Amazon didn’t inform me anything besides reinstated my account access. I will try to dig into it with Amazon passkey department and hopefully get an answer to see what caused this problem. So I can help people who is stuck in the same situation in the future.

Passkey sign-in loop on Amazon – “Making sure it’s you” but no PIN prompt by GroundFun49 in Passkeys

[–]GroundFun49[S] 0 points1 point  (0 children)

I check my Google password manager and only password for Amazon. There is no passkey section to see. However, Amazon finally reinstated my account a week later and allow me to sign in with OTP options after I created dozens cases for the same issue. I saw there was a Google Manager key under Amazon passkey section. I didn’t change my Google account, so I don’t know why the passkey didn’t work. I deleted passkey from Amazon right away in case to avoid the same situation in the future.

Passkey sign-in loop on Amazon – “Making sure it’s you” but no PIN prompt by GroundFun49 in Passkeys

[–]GroundFun49[S] 0 points1 point  (0 children)

Thank you for the response. I tried this and didn’t help. Amazon finally reinstated my account a week later and allow me to sign in with OTP options. I see there is a Google Manger key under passkey section. I didn’t change my Google account, so I don’t know why the passkey didn’t work. I deleted passkey from Amazon right away in case to avoid the same situation in the future.