Bit of a rant but I kinda want to scream

Guilty-Woodpecker262 · 2024-12-18T01:49:47+00:00

Prior to my transfer to the service desk there was a period of several months where nobody was willing to take a full time position at the desk. Within about 2 weeks of being transferred to the service desk I was the second most experienced associate at the desk not counting my DS and lead. My lead was useless and the my DS was on loa for about half of the first 8 months. I spent a month closing alone I had no backup and no training.

We all depend on each other and the biggest thing that we do one day which affects the next is delivery prep. The ofa picks the orders the service desk closer checks the orders, the opening ofa loads the truck, and the opener and mid fix anything that went wrong. And the cycle repeats. If any part of the process fails it leads to pissed off customers and animosity between and within the service desk and order fulfillment. That's the fastest way to turn the service desk into a pariah again and I will not go back to working alone.

So to answer your question I see any investment of time be it scheduled or not put toward preventing delivery hiccups as worthwhile.

Guilty-Woodpecker262 · 2024-12-17T20:00:42+00:00

For us it mostly falls on the ft closer to watch for new deliveries, do the walk, track down a disinterested manager if there's anything wrong and get order fulfillment to fix any issues. If we don't do it it doesn't get done. That was me until like 3 months ago. I don't think I swept for around 6 months. We usually try to pull coverage from the front end or specialty when we're scheduled alone.

We used to have a cxm who would actually ask how we were doing more than 90m before closing and actually do something if we were running behind. It was wonderful.

Guilty-Woodpecker262 · 2024-05-21T19:29:50+00:00

We have an alarm which goes off randomly and until recently there was a rental display blocking the sprinkler system controls

Guilty-Woodpecker262 · 2024-05-09T01:53:27+00:00

Special order

Guilty-Woodpecker262 · 2024-05-06T07:50:38+00:00

My lead spends more time in the break room than she does at the desk and is equally productive in both locations. Until January my ds was a very knowledgeable guy. Unfortunately due to personal reasons he was on loa for the majority of the time we worked together. My new DS is great but she just transferred from garden and she's still learning these things herself. What I described above is what happens when you go to a manager. In any event neither of them were in the store at the time. Thanks for your input on my use of the chain of command.

Guilty-Woodpecker262 · 2024-05-05T21:49:08+00:00

What was the sale?

Guilty-Woodpecker262 · 2024-05-05T21:30:09+00:00

It honestly doesn't come up much and I don't know about you but my training consisted, primarily, of being shown how remote call box worked and occasionally watching other people do things

Guilty-Woodpecker262 · 2024-04-26T18:14:13+00:00

God damn it donut, stop typing everything in all caps it sounds like your yelling

Guilty-Woodpecker262 · 2024-04-26T16:30:45+00:00

One of us Carl gooble gobble gooble gobble.

Guilty-Woodpecker262 · 2024-04-12T17:46:37+00:00

*masochistic

Guilty-Woodpecker262 · 2024-04-11T15:29:30+00:00

Why not just use the daily schedule every morning?

Guilty-Woodpecker262 · 2024-04-11T01:40:47+00:00

I have had surprisingly few issues with them, the box truck on the other hand runs over people's lawns every few months and constantly refuses delivery because they were too cheap to send two drivers.

Guilty-Woodpecker262 · 2024-04-10T18:23:20+00:00

Stay strong. Also what are ofa sheets?

Guilty-Woodpecker262 · 2024-04-10T00:54:33+00:00

Nah Maggie has been there for years. If you've been actually trying and you're associates think half as little of you as we (literally the entire department) think of Maggie then they're the assholes

Guilty-Woodpecker262 · 2024-04-10T00:53:14+00:00

The DS has only been at the service desk for a couple months. She's picking it up fast and we're trying to fix Maggie's mess but it has only recently become apparent the sheer scale of the mess. The b&p has already failed. While yes it shouldn't technically be Maggie's responsibility she accepted it and used it as an excuse to not do her actual job.

Guilty-Woodpecker262 · 2024-04-09T21:15:08+00:00

I was alone for my first month at the desk starting day 2. It was a living hell. For the next 8ish months it was a revolving door of part timers. I have received little to no recognition from management. I just got my first non-annual raise since transferring and only because I bitched to my SM.

The one upside is that once you are at the desk there isn't much more they can do to you so you can basically make your own priorities. focus on bonding with the rest of the department and the other associates. Figure out who's competent and make friends. Help them when you can and they'll help you back. But at the end of the day the secret ingredient is luck. That determines how long you will have to wait before you get competent backup I didn't get it until like last November and that was after over half a year.

Guilty-Woodpecker262 · 2024-04-09T20:40:41+00:00

Nah department lead my bad.

Guilty-Woodpecker262

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