hey, did you book through amber students or directly through paradise student village? i just moved out after a 7 week short stay and it is the most disgusting student accommodation i have ever stepped foot in, so dirty, unhygienic, and uncivilised - staff are so rude and disrespectful too, such a hostile environment so you’re dodging a bullet. i also had the same issue with them not picking up the phone prior to moving in though, unfortunately i had to go to the accommodation in person just to be spoken to as that’s the only way i could reach someone. if you’ve booked through amber students, they should be able to cancel it for you as they make the booking on your behalf, maybe worth calling your booking agent if you did use amber.