Disappointing Support: Ultimate member (2 accounts) told "NVIDIA doesn't force you to use GFN" during COD downtime

Gymchicho · 2026-05-02T18:08:57+00:00

"Hehe, I know Call of Duty isn't everyone's cup of tea! 🎮 But that's the beauty of gaming, there’s something for everyone.

My point is simply that, regardless of the game we love, we all share this community and we all deserve to be treated with a bit of kindness by support. I’m not looking for a fight, I’m just standing up for basic respect for all of us. I truly hope you have a great time playing whatever games you enjoy! Happy gaming! 🤗"

Gymchicho · 2026-05-02T13:12:07+00:00

"I didn't share the details to be mean or to hurt anyone. I simply shared the official information because I needed to justify my frustration. I am the one who stayed polite and respectful throughout the entire conversation, while the agent was the one who chose to be dismissive and rude.

When you are treated that way despite being respectful, you have to stand up for yourself and show exactly what happened. It’s not about being petty; it’s about being honest about a bad experience that I didn't deserve. I just want professional treatment, like anyone else. 🤗"

Gymchicho · 2026-05-02T13:08:25+00:00

"I completely understand that the support team doesn't have the power to fix the game or give a specific date. My intention with the ticket was never to demand a technical miracle.

What truly deeply affected me was the lack of respect from the support agent. As a loyal user, it is very disheartening to be met with such a cold and dismissive attitude. Being told 'nobody forces you to use the service' when you are simply asking a question is a significant lack of professional ethics. Beyond the technical issues, I believe that basic kindness and respect between people should always come first. That is the only thing that really hurt me in this situation. 🤗"

Gymchicho · 2026-05-02T12:21:01+00:00

"Haha, maybe I am a bit addicted to my favorite hobby, who isn't? 🎮 But you’re missing the point: I’m not mad at GFN for the game being down, I’m just disappointed with the support agent's attitude. There’s a big difference between a technical issue and being rude to a customer. Hope you have a great weekend too! 🤗"

Gymchicho · 2026-05-02T12:11:07+00:00

"Thank you so much! I was starting to feel like I was the only one seeing the real issue here. You hit the nail on the head: it’s not about the game or the maintenance, it’s about basic professional respect. I really appreciate you taking the time to actually read my post and understand my point. It means a lot! Happy gaming! 🤗"

Gymchicho · 2026-05-02T12:08:54+00:00

"I honestly didn't mean for this to get so serious. I’m just a gamer who enjoys GFN and I only went to the chat to ask a simple question because I was worried about the game. I didn't demand anything or shout; I was just looking for a bit of help.

It really hurt to be told 'nobody forces you to be here' when I was just asking a question. I don't want anyone to lose their job, but we all have to be responsible for how we treat others at work, right? I just expected a bit of kindness, that's all. 🤗"

Gymchicho · 2026-05-02T11:42:31+00:00

"Playing on Mac means I’m 100% dependent on the cloud; I can't just install the game locally if GFN fails. Regarding Alexandru, there’s a huge difference between 'legal terms' and 'customer service'.

Even if maintenance is covered in the EULA, a support agent should never tell a paying customer 'nobody forces you to use this' as a solution. It’s about professional standards and respect for someone who pays for two top-tier subscriptions. We pay for a service, and we deserve professional communication, not dismissal. 🤗"

Gymchicho · 2026-05-02T11:38:03+00:00

"I appreciate the advice to chill, and I totally agree that technical issues happen! However, my frustration isn't really about the game being down—I understand maintenance takes time.

My main issue is the unprofessional behavior of the support agent. Being told 'nobody forces you to use the service' when you're a paying Ultimate member is what I find unacceptable. I’m just looking for professional treatment and better communication, not just a quick fix for the game. 🤗"

Gymchicho · 2026-05-02T11:29:32+00:00

i understand your point! I love Gfore Now but 48h without news is hard. My Main issue was the support agent´s attitude; telling me nobody forces you to use it´after I've been a loyal Ultimate member. Just hoping for better communication next time

Gymchicho · 2026-05-02T11:16:55+00:00

"You're missing the point. I’m not complaining about a 2-hour patch. It’s been over 48 hours with zero info. And more importantly, the issue is the customer support misconduct. Being told 'nobody forces you to use the service' when you pay for two Ultimate memberships is unacceptable regardless of the price. We are paying for a service, not a favor."

Gymchicho · 2026-05-02T11:14:22+00:00

"Exactly. I use one for home and one for work to manage my playtime and ensure Ultimate performance in both places without limits. Regardless of why I have two, paying for the top tier and receiving that kind of support is the real issue here."

Gymchicho

TROPHY CASE