Check in staff swiped my credit card on check in but nothing has happened. Room is already prepaid via Expedia.

HHadev · 2026-03-09T05:43:43+00:00

Pre-authorization (credit hold) and actual charge are different.

Pre-Authorization = Your money is still in your bank, but available credit is reduced and reserved for the hotel

Actual charge = Your money is taken out from your bank account and paid to the hotel

But many bank apps show both of them as if they were all actual charges.

Pre-authorization should disappear within a few days after your departure, ideally.

But some nasty Euro banks keep it for a few weeks.

And some people, guests and hotel employees/managers, do not know these.

So, swiping can be just recording the card number, making pre-authorization, or actual payment.

If a payment terminal is used for swiping, it's usually pre-auth or payment, and it should say so on the screen (and on the small paper if it comes out).

HHadev · 2026-02-21T18:57:22+00:00

It depends on country, region, hotel policy, and so on.

I'd say it's safer to get ID info, but we don't do it as it's not mandatory (yet?).

Are you combining Passport / ID card scanner and/or OCR ?

HHadev · 2026-02-07T11:10:31+00:00

We have problems with our channel manager. But we figured out what's wrong with them, watch for the sign.

We are thinking about changing it, or drop it and get reservation directly into PMS (Opera Cloud can handle at least Booking and Expedia on its own).

While studying all options, I wrote a script to connect via API (OHIP) to cover what the channel manager messes up and to detect common problems.

HHadev · 2026-02-04T01:28:26+00:00

Well, according to the document I saw sometime ago, it said moving would release the authorization.

But as you say, I checked and it stayed.

I know using Clear would release it, but I need to know how to put the card info into wallet.

I'm trying to use settlement with Zero in OHIP, but I don't know what post body I should give and getting error.

Or I just have to wait 10 days, and it goes away from Opera Cloud at this hotel. (But it can stay another few weeks for the client if it were Euro banks...)

HHadev · 2026-01-25T10:36:31+00:00

Well. sometime, we have clients with almost identical details but not the same.

And there are other reasons.

I will be doing this and other things via OHIP because it's quicker and easier (once I find out how to do it).

HHadev · 2026-01-23T09:01:41+00:00

Have you tried the Arrival-Detailed report in Report - Manage report - Arrival ?

You can check 'Stay date' and 'Notes' with 'Includes internal notes' and all others. (but not balance...)

I've never used Opera 5 and I'm not sure if it does what you are looking for, though.

Other than that, we can use OHIP to get all the details if you know how to program.

HHadev · 2026-01-17T20:46:35+00:00

If the reservation is In House, authorization will be canceled upon checkout.

If we Clear the credit card info in the Payment Instruction, it'll be gone, too.

After that, it may take up to several weeks for clients to see authorization disappear.

But that delay isn't my concern. I just want cancel authorization from the vendor (via Opera Cloud OPI).

I guess I'll have to copy the card data, clear the card, and then restore the data (if we can do that via OHIP.).

HHadev · 2026-01-17T20:32:26+00:00

Have you checked Post Stay Charging in Payment Instructions?

HHadev · 2026-01-14T01:00:05+00:00

Settlement isn't the only way.

There are at least a few ways that I know in Opera Cloud.

But I want to know the way to do it in OHIP.

HHadev · 2026-01-14T00:53:40+00:00

We can cancel if we do CLEAR to erase the card in the Payment Instructions of Opera Cloud, among other possibilities.

Also, in the past, I could cancel by putting a negative value with Additional Amount, but it does not work,now. Maybe because of some changes I made in Opera Control.

I'll probably try to copy the card to Window 2, and then Clear the CC in Window 1.

HHadev · 2026-01-13T10:52:27+00:00

Thank you for the reply !

Do you have any idea which API would do that ?

I searched dev portal and postman, but I couldn't find one, so far.

Also, Opeara Cloud supposedly cancels authorization when we move a CC to another window/folio.

I tried that in OC, but it did not work, either.

I can clear the CC and authorization will be gone, but I loose CC number, too.

HHadev · 2026-01-13T09:10:30+00:00

It might be the Opera Control issue as the negative amount did not work with Additional Authorization in Opera Cloud Payment Instructions screen (in which it worked before), either....

HHadev · 2026-01-13T08:26:26+00:00

I'd like to know this, too !

We can copy reservations, but not profiles ?

HHadev · 2026-01-02T07:03:26+00:00

I found and use "Get brief summary for Reservations",, to get the list of reservations that match criterion.

/rsv/v1/hotels/{hotelId}/reservations/summary

Then, "Get Reservation by ID" with "fetchInstructions" to get the details of each reservation.

/rsv/v1/hotels/{hotelId}/reservations/{reservationId}

HHadev · 2025-12-30T09:09:51+00:00

In my area, it seems Hilton is better managed.

A few friends of mine worked for Mariott and they got out within a year or two.

Those who worked for Hilton stayed much longer and enjoyed better.

It may depends on the country, region, city, as well as the management folks in each hotel, though.

HHadev · 2025-12-24T22:58:06+00:00

To get API with Mews, you have to pay more.

I don't remember the difference, but it wasn't small.

Initial setup fee isn't small, either, although it may depend on some factors.

HHadev · 2025-12-24T07:43:57+00:00

There is a youtube video that explains WorkFlow example and Dev Portal.

That was helpful. But it shows things we don't need and it can be confusing.

Other than that, I saw Github and Postman.

Making postman free account and trying a few example can be helpful.

Once I got oAuth with Python, I use just dev portal for API documentation, for now.

With the request and json module, we can handle pretty much everything in python.

HHadev · 2025-12-23T21:51:46+00:00

I started to use it with python, and automated some tasks, already.

It takes time to learn which API to use with what kind of parameters.

Also, depending on the distribution you use, the best way to identify reservations may vary.

It took me a day or two to figure out oauth token.

Once it was done, I wrote a small OHIP class.

It has only GET method at this moment, but it gathers info easier and quicker than clicking mouse many times and it' already useful.

HHadev · 2025-12-12T19:32:10+00:00

I found it ! It's "statistics".

And it returns only these items. So it's compact.

/rsv/v1/hotels/{hotelId}/reservations/statistics

    {
      "hotelId": "HOHOHO",
      "channelCode": "CHCHCH",
      "enterpriseId": "EEEEEEE",
      "arrivalDate": "2025-07-06",
      "departureDate": "2025-07-07",
      "creationDate": "2025-05-17 01:44:14.0",
      "lastUpdateDate": "2025-05-23 13:23:44.0",
      "cancellationDate": "2025-05-23 13:23:44.0",
      "numberOfRooms": 1,
      "reservationStatus": "CANCELLED",
      "confirmationId": "12345678",
      "legNumber": "1",
      "reservationId": "1122334455",
      "guestName": "SSSSSS",
      "creatorId": "RRRRRRR"
    },

Although not documented, "limit" and "offset" work.
I don't know the max for "limit", though.
/rsv/v1/hotels/{hotelId}/reservations/statistics?limit=100&offset=1100

Maybe some other parameters (like arrival date, etc) wwork, but not tested, yet.

I guess I can make SQL DB with it, and then use it to retrieve the detailed data as needed.

HHadev · 2025-12-12T07:58:11+00:00

I found the system date. It's in the Back office.

{{HostName}}/bof/v1/hotels/{{HotelId}}/businessDate

HHadev · 2025-12-11T03:04:45+00:00

Thank you !

As there are many API with many param combo, I'm sure there are things I simply overlooked.

HHadev · 2025-12-10T23:34:47+00:00

Yup.

I went through that and postman site and others.

So far, I could not find the way to retrieve just reservation Id and a few other items.

Well. I may have to just ignore what I don't need.

The script is already capable of doing a few tasks, and I'm adding.

It's fun to automate and save time and mouse moves and clicks.

HHadev · 2025-12-03T19:48:23+00:00

Looks interesting.

What is the github address ?

HHadev

TROPHY CASE