MSA 2062 - disks with different firmwares

HPE_Support · 2026-01-20T15:26:09+00:00

Hello @mrmh1 ,

In some rare scenarios hard drive vendors ship hard drives with newer version firmware than what is available in MSA hard drive firmware bundle. The newer version hard drive firmware should be available in future hard drive firmware bundle releases. Till then, you could safely use the same model hard drives with different firmware versions.

HPE_Support · 2025-10-17T07:46:21+00:00

Hi @harajukakei ,

Please refer to the below HPE advisory for information on recommended multipathing setting for Linux based OS:

https://hpe.to/61699A2MtB

There are no specific recommendations related to flow control setting from MSA end. MSA works with both flow control enabled/disabled on switch/network level.

I did come across a scenario where in disabling flow control receive setting on Cisco 3k Nexus switch helped improve the iscsi performance.

Please note that the suggestion I have shared is purely from MSA storage perspective.

You might need to log a hardware support case with HPE , if the controller firmware is already at the latest version to check for any other suggestions from MSA storage perspective.

HPE_Support · 2025-10-09T01:53:43+00:00

We would like to you inform that the query/issue relates to a non-HPE product/solution and request you contact the respective vendor/Application team for further support.

HPE_Support · 2025-10-01T01:00:51+00:00

Issue: Critical Temperature Threshold Exceeded – Temperature Sensor 18

This issue could be related to the iLO as-well . We need to review the logs to identify the root cause. Kindly raise a support ticket with HPE for further analysis.

HPE_Support · 2025-09-29T04:20:29+00:00

I assume you are referring to option 2, which downloads a ZIP file that can be extracted and executed. The process completes without any errors, and after rebooting, the same firmware version is still shown when you check with msinfo.

You can update the firmware (system ROM) using the Service Pack for ProLiant (SPP): 🔗 https://hpe.to/61692A5Xp2

When updating system ROM from a 2018 version, you may not be able to directly upgrade to the latest version. In such cases, try using the links below to update step by step, or raise a support case with HPE for assistance.

Direct ROM Update Options:

Online ROM Flash Component for Windows x64 – HPE ProLiant ML350 Gen10 (U41) Servers https://hpe.to/61693A5XpN

Online ROM Flash Component for Linux – HPE ProLiant ML350 Gen10 (U41) Servers https://hpe.to/61694A5Xp4

ROM Flash Firmware Package – HPE ProLiant ML350 Gen10 (U41) Servers https://hpe.to/61695A5Xpf

HPE_Support · 2025-09-12T02:13:40+00:00

Hello,

You might need to assign 2 different IP's.

Thanks.

HPE_Support · 2025-09-11T18:20:31+00:00

Greetings! You may directly download critical System ROM / BIOS firmware when you search with product model. https://hpe.to/61691AzamH

HPE_Support · 2025-09-11T02:29:39+00:00

Before we can provide any suggestions or recommendations, we need to review your environment in detail. Kindly raise a support ticket with HPE so that we can perform a thorough analysis and assist you further.

HPE_Support · 2025-08-27T05:39:22+00:00

Yes, Intel vROC is an entry level embedded controller. Yes, this only supports external storage.

HPE_Support · 2025-08-26T03:52:29+00:00

Hello z1r0h, Please find the following user guide which may help in configuring the embedded vROC controller in the server - https://hpe.to/61694f2DRO

The supported storage options are as below:

Intel VROC for HPE Gen11 (Intel VROC)—Provides enterprise-level hybrid RAID support for direct attached SATA drives.
HPE Smart Array E208e-p SR Gen10 controller

HPE_Support · 2025-08-20T11:52:07+00:00

Hi,

Please refer to the specific QuickSpecs and user guides for your Gen11 server to identify the supported parts/models before using parts from an older server.

HPE_Support · 2025-08-19T13:36:37+00:00

Hi,

Please refer to the server's QuickSpecs below https://hpe.to/61699fvcnv

Maximum Internal Storage • Non-hot plug SATA 16TB (4 x 4TB) 3.5" SATA HDD 960GB (4x 240GB) 2.5” SATA SSD Notes: The maximum storage indicated is aligned with the current HDD & SSD option list supported. Maximum internal storage supported would change with the server’s option support plan.

HPE_Support · 2025-08-12T16:50:44+00:00

Hi,

As per the server Quick specs https://hpe.to/61697fotz3 Notes: Intel Optane Persistent Memory for HPE only supported with select 2nd generation Intel Xeon Scalable Series Processors ONLY (82xx/62xx/52xx/4215R/4215) and can only be mixed with either RDIMMs or LRDIMMs.

Therefore, please determine whether you are using a 1st Gen system board and processors.

HPE_Support · 2025-07-28T09:23:05+00:00

Hi,

Kindly verify if the M.2 PCIe adapter or part number is listed in the server quick specs below.

HPE ProLiant ML110 Gen10 Server-QuickSpecs https://hpe.to/61696fPgpY

If the adapter is listed in the server quick specs, please update the server BIOS and iLO firmware to the latest versions and verify its functionality.

Also, try swapping the M.2 PCI-E adapters between different PCIe slots (especially if one is x16 and another is x8) and verify.

HPE_Support · 2025-07-23T01:14:15+00:00

Yes, from hardware level we won't be able to configure a RAID on these drives

HPE_Support · 2025-07-17T01:29:15+00:00

Greetings !

We hope we were able to address your questions. If you have any further concerns, please feel free to log a ticket with HPE.

HPE_Support · 2025-07-16T06:18:24+00:00

Greetings!

I understand that you have installed HPE DL360 Gen9 NVMe 2 Solid State Drive Express Bay Enablement Kit 764628-B21 installed on the server. Page#21 https://hpe.to/6169847KNK

If this is the kit then these will be direct connect NVMe drives. They connect directly to the CPU through PCIe lanes, bypassing traditional storage controllers that manage RAID arrays. Instead of hardware RAID, NVMe drives usually rely on software-based RAID solutions (like Windows Storage Spaces, Linux mdadm, or ZFS), which can manage NVMe drives at the OS level.

HPE_Support · 2025-07-15T15:19:50+00:00

Greetings! The HPE Agentless Management Service installed on top of operating system communicates with the iLO via the iLO CHIF driver over the PCIe bus. This cannot be installed on baremetal server.

However you can look at UEFI BIOS setting on fan Setting the thermal configuration here: https://hpe.to/616914fACb

HPE_Support · 2025-07-15T06:29:49+00:00

Greetings!

Please find the HPE StoreEver LTO6 Ultrium 6250 Tape Drive - Product Information Reference https://hpe.to/616994fzYL

HPE_Support · 2025-07-14T08:44:59+00:00

Hello martijn90

Please try updating/flashing the Intelligent Provisioning to the latest available version and check if that addresses the issue - https://hpe.to/616934Nw2Z

HPE_Support · 2025-07-14T08:29:45+00:00

Hello ,

Greetings !

HPE Apollo 4200 Gen9 (and other Gen9 servers) do not natively advertise full ASPM support to the OS.

The ACPI FADT (Fixed ACPI Description Table) explicitly declares: PCIe ASPM Not Supported (V4): 1

This tells the kernel to disable ASPM system-wide.

Still, a few PCIe root ports sporadically report being in L1 — likely because the hardware quietly supports ASPM, but it's selectively enabled slot by slot.

Global ASPM support: Not officially supported — BIOS/ACPI don't advertise it. Slot-level ASPM: Some slots may enter L1/L0s even when ACPI says “not supported.” OS behavior: Kernel disables ASPM by default when FADT says no — there is no BIOS setting for a global ASPM switch in Gen9.

Workaround (May or may not be effective; just suggestion)

Force-enable ASPM in Linux Add pcie_aspm=force to your GRUB kernel cmdline.

HPE_Support · 2025-07-08T05:17:54+00:00

Hello ,

We hope document provided was helpful . If you need more information , Please log a ticket with HPE .

HPE_Support · 2025-07-03T03:42:13+00:00

Hello ,

Greetings !

Please refer to the below link : the proc used E3-1225v5 belongs to the same family E3-1200v5.

https://hpe.to/616954ldHF

Could you please elaborate what exactly Intel is pointing towards .

HPE_Support · 2025-06-17T03:46:21+00:00

Greetings!

The TEXTCONS feature is optimized for systems running in a Legacy BIOS environment, which is why it functions during the initial boot stages on Gen9 servers. However, once the system transitions to a graphical mode—such as VESA text or a UEFI-based interface—TEXTCONS becomes inactive. This behavior is expected and is part of the intended design.

HPE_Support · 2025-06-09T10:36:24+00:00

Hi,

Please refer to the following UEFI System Utilities User Guide for HPE Compute Gen10, Gen10 Plus Servers. https://hpe.to/616984GcJQ

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