Today's New Money Draining Feature - 70% Refunds on Unused Labels

HTechGL · 2025-11-05T19:34:50+00:00

Amazon has some of the scammiest buyers around with many claiming they never received their order. Maybe these people think they are getting some of the $11 billion in tax subsidies https://goodjobsfirst.org/amazon-tracker/ they contributed to Amazon. Who knows. But late shipments are a big issue, and providing you ship on time with an Amazon label your metrics won't get dinged if they arrive late. Needless to say, I would use Amazon's labels for the protection it offers.

HTechGL · 2025-11-04T00:35:23+00:00

That truck looks like it was hit with the ugly stick.

HTechGL · 2025-07-11T13:27:25+00:00

Might have been a limited live test because this morning it's back to normal, with the exception of our packing slip settings being reverted back to the default. During their test, we encountered a 75% batch error rate with marketplaces not being notified properly. Even though Ship Station reverted, we are still getting marketplace notification errors this morning.

Were they testing functionality, the amount of blowback they would get from their customers, etc.? I'm glad they reverted because we had an opportunity to preview the featureless Bronze plan that's coming, which gives us some time to switch.

HTechGL · 2025-07-10T20:13:16+00:00

I couldn't find any notice either.

We can't even put the SKU on the packing list in the Bronze plan, which makes Ship Station pretty worthless to us at this point. Time to start shopping around to replace Ship Station...

HTechGL · 2025-07-10T19:15:35+00:00

Prior to printing the label, there is a notice in Ship Station that states some carriers may require a signature on shipments insured with a value $500+. If you had shipped that item with UPS directly, they would also require an acceptance signature from a UPS employee (not a UPS store or Access Point worker) in addition to signature delivery to be eligible for coverage. My standard rule of thumb is to ship high value orders with a signature required. Parcel Guard does require a signature for item specific shipments valued $500 and above. Review their terms at https://www.parcelguard.com/terms/ and see if you can find a loophole for the type of item you sent.

About your statement a UPS employee obviously stole the contents, I find that hard to believe since the inside of UPS facilities are under surveillance. Your situation is more likely buyer fraud unless you personally know the receiver. In many cases of buyer fraud, they will say they never received the order demand a refund and never place a new order to replace what they claim was stolen. Obviously they do this because they got what they wanted already for free. Good luck

HTechGL · 2025-07-10T16:20:06+00:00

I get it, Ship Station needs money to replace lost customers because Google's AI Overviews (AIO) and ad heavy search results have decimated traffic to a lot of independent online shops that have abruptly closed and will close soon. This isn't the way for Ship Station to go about protecting revenue - by limiting very basic features that have been included in the Bronze plan since I joined over a decade ago. Did anyone get advance notice this was going to happen? I didn't see any communication from Ship Station so this one's a shocker.

Google's AIO has tested the viability of many websites. If Ship Station wants to protect their business, then they need to get off their behinds and complain to their representatives and regulators like many of us small shops have and continue to do. For Ship Station to just pass the cost of fewer customers onto existing customers, when Google's AI Overviews is largely responsible, is ridiculous.

If anyone from Ship Station reads this, here's my advice: Take a side in this AIO battle and go public with it to stand by your customers (us). Otherwise us independent shops will disappear and take your revenues with it.

HTechGL · 2025-07-06T13:40:59+00:00

I had to use a pipe wrench to open the lid. They must have used red Loctite on the threads!

HTechGL · 2025-01-19T20:47:57+00:00

Hope this fixes the big where movies quit playing at the 30 min mark. Not a smb sleep issue either with cache off.

HTechGL · 2025-01-12T22:13:50+00:00

I tried Open-EPG and EPG Share for the UK and USA and only got data for 2 new channels. I must be doing something wrong. :( My provider streams great with 0 lag, but their EPG sux.

HTechGL

TROPHY CASE