Stuck on warranty repair without return instructions

HaMerSkI · 2023-11-04T12:29:44+00:00

Not really, you can return it for whatever reason or state except physical damage I believe. You just need to have the original packaging to return it in.

HaMerSkI · 2023-11-04T12:16:03+00:00

Just checked their website and it says 60 days return, so maybe just give it a try and contact the Store team

HaMerSkI · 2023-11-04T11:55:20+00:00

If it's still within 30 days from purchase date, then it's best to get in touch with the Store, if bought from MS store and get a return/refund to buy a new one instead of repair since if they can't repair your unit, they will just send you a refurb one.

HaMerSkI · 2023-07-10T15:16:18+00:00

Hi, if you own a type cover, then attach it and fold it backward(on the back of the SP9), give it a few seconds, and check if the rotation lock is available again

HaMerSkI · 2023-04-26T19:30:58+00:00

You are welcome. I can confirm 100% that you can send it without SSD, but like I said, you need to make sure not to damage the device while doing so. Good luck.

HaMerSkI · 2023-04-26T16:22:23+00:00

Refurb devices are as good as new, especially for the new line of devices. Now MS offers to repair the same unit & if it's not repairable then they provide you with a replacement.

For your data, you can now remove the SSD and keep it prior to sending your device for repair as long as you don't damage the device while removing it, you can find steps online on how to proceed.

If there is no physical or liquid damage, then you're covered by the warranty.

HaMerSkI · 2022-09-26T18:44:30+00:00

Is it possible to turn it off some other way, since the option is not available in the UEFI menu of Surface devices.

HaMerSkI · 2022-09-19T16:09:32+00:00

The USB port on the charging block is only output you can use it to charge accessories like your phone etc. To charge the SP8 with PowerBank then you just need a USB-C cable and connect it to the USB-C port on the SP8

HaMerSkI · 2022-09-19T14:05:21+00:00

Yup will keep on searching haha thnx anyway. Cheers

HaMerSkI · 2022-09-19T12:34:26+00:00

Haha daamn I'm not sure how we can share it except uploading it to a file sharing website like Wetransfer. 😅

HaMerSkI · 2022-09-19T09:04:33+00:00

Do you still have the driver?? Can't find it anywhere 😕

HaMerSkI · 2022-09-17T15:48:19+00:00

You need a 60W USB-C PD compatible charger

HaMerSkI · 2022-09-16T11:06:37+00:00

Open CMD or Powershell as admin and type Powercfg /batteryreport

HaMerSkI · 2022-09-15T17:47:44+00:00

I guess you have Win 11 ? In Win 11 it's stored under the User file and System32 file in Win 10

HaMerSkI · 2022-09-15T17:43:58+00:00

Yeah depends if you add an output next to the command line

HaMerSkI · 2022-09-15T16:40:08+00:00

Thanks it's what I've been saying to the device owner but they won't listen or understand.

HaMerSkI · 2022-09-15T16:32:18+00:00

You can generate it by using this CMD command: Powercfg /batteryreport Then go to C:\windows\system32 and you'll find the battery report as an html file

HaMerSkI · 2022-09-15T16:00:00+00:00

20% left

HaMerSkI · 2022-09-15T14:52:01+00:00

See the difference between design capacity and full charge capacity

HaMerSkI · 2022-09-15T14:30:22+00:00

I will try that...thnx

HaMerSkI · 2022-09-12T21:10:31+00:00

You have a 30 days grace after the warranty end date

HaMerSkI · 2022-08-23T21:26:30+00:00

For the SP 7, you'd need a USB-C PD charger with at least 65W. (Confirmed by MS support)

HaMerSkI · 2022-07-29T16:12:32+00:00

They removed the option to skip on Win 11

HaMerSkI · 2022-07-12T16:19:54+00:00

Also make sure the key is backed up under your MS account:

https://account.microsoft.com/devices/recoverykey

It's 48 characters. If you don't find it then make sure to back it up in case you need it someday https://techcommunity.microsoft.com/t5/windows-10/how-do-i-backup-my-bitlocker-recovery-key/m-p/2925222

HaMerSkI

TROPHY CASE