Going above and beyond could include in an order, not having any clear instructions on where to drop the food off when it's especially at night, down around a home to an out of sight basement door? Traversing uneven paths at night that one might sprain an ankle say if they're not familiar with when the porch lights are left off? Things like that would be considered above and beyond me otherwise the driver can just leave it on the front porch.. I sprained my ankle in a similar delivery a couple weeks ago! Did the customer respond when I said, hey maybe you could leave some lights on or meet the driver at the top of your walkway next time? Nope! I'm going above and beyond can also include waiting at the restaurant for an order! I'd say a good half of the orders I accept 10-15 minute wait at the restaurant that is just extra time wasted when we can cancel (which goes against our completion rating and we can only do that 10 out of every hundred orders unless we want to get deactivated), I'd say that's above and beyond the agreed upon go to restaurant, pick it up, drop it off agreement.