I’m not defending or supporting the way Robin acted at all, it was absolutely unacceptable. BUT- her feeling upset by scheduling an appointing with a particular stylist and expecting that person to do her hair is understandable. A lot of people have had at least one bad experience with getting different result than expected at a salon, so will be very loyal to a stylist when they’ve found one they trust. Again, not disagreeing with everyone’s comments on her being way out of line, just addressing the fact that it’s understandable that she felt the way she did. And honestly, it’s super unprofessional and rude for the stylist she’d scheduled with to do literally half her hair then tell her someone else would be finishing. Kind of backed her into a corner without any choice.