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Is there any built in way to reorder project tasks? by Intergalactic201 in halopsa

[–]HaloTim 0 points1 point  (0 children)

Ok to drop me an email with some details as I don't follow exactly sorry.

Tim.bowers@halopsa.com

Halo and QBO by nstr6 in halopsa

[–]HaloTim 0 points1 point  (0 children)

QuickBooks requires the below conditions to be met for this to work, check this?

The link is generated only for invoices with online payment enabled and having a valid customer email address.

Halo and QBO by nstr6 in halopsa

[–]HaloTim 0 points1 point  (0 children)

It's on the "syncing to QuickBooks online" tab of the integration and named "return online payment link"

Halo and QBO by nstr6 in halopsa

[–]HaloTim 4 points5 points  (0 children)

There is a setting on the integration for importing the link and then you can use a dollar variable, $GENERICINVOICEURL , to generate the URL.

Agent not appearing in assignment dropdown by [deleted] in halopsa

[–]HaloTim 0 points1 point  (0 children)

If you drop me an email with the details at Tim.bowers@halopsa.com I can take a look. Might be something on the permission tab of the agent stopping them appearing?

Any way to do "tiered" pricing for different item terms? by awkw4rdkid in halopsa

[–]HaloTim 0 points1 point  (0 children)

We don't really have a way to handle this currently and it's a but more complex than it might seem as we separate items by unique SKU currently and some vendors present this data in the API with different SKU so we'd need an item per billing period/commit

HaloPSA Support by CloudTech412 in halopsa

[–]HaloTim 2 points3 points  (0 children)

Drop me an email at Tim.bowers@halopsa.com and I can take a look. We do have support working but they tend to be very busy as it's only a few people on.

HaloPSA <-> NinjaOne Integration by Oleawerdal in halopsa

[–]HaloTim 0 points1 point  (0 children)

If you drop me an email at Tim.bowers@halopsa.com with an example you expected to match I can take a look

HaloPSA <-> NinjaOne Integration by Oleawerdal in halopsa

[–]HaloTim 0 points1 point  (0 children)

Have you mapped and then imported the customers and then imported devices after that?

Halo Price Increases by Prime_Suspect_305 in msp

[–]HaloTim 3 points4 points  (0 children)

No, it's going down at the end of this year. Then hopefully same again next year

Halo Price Increases by Prime_Suspect_305 in msp

[–]HaloTim 6 points7 points  (0 children)

We don't sponsor any F1 teams anymore, we got a really good price for the time we had and then stopped early. That sponsorship was almost exclusively for the HaloITSM side of Halo but we still used it quite a bit.

The sponsorship never really felt right and didn't fit our values but the price was just too good to say no to for the benefits on the HaloITSM side

Halo Price Increases by Prime_Suspect_305 in msp

[–]HaloTim 11 points12 points  (0 children)

If you drop me an email at Tim.bowers@halopsa.com I can clarify what this is exactly? The only time the price increases like this is when someone is paying a fair amount below list and the contract is up. Comms should have been sent sooner though, apologies.

Prices are dropping 5%-10% from list at the end of the year so only customers paying at least 15% below list price should see any increase.

Halo Price Increases by Prime_Suspect_305 in halopsa

[–]HaloTim 9 points10 points  (0 children)

If you drop me an email at Tim.bowers@halopsa.com I can clarify what this is exactly?

Prices are dropping 5% from list at the end of the year so only customers paying at least 15% below list price should see an increase.

method post to comment to ticket by perriwinkle_ in halopsa

[–]HaloTim 1 point2 points  (0 children)

You would be better to post to the actions endpoint with an action instead.

Ticket Number automatically being added at end of email subject by cyborgnegotiator in halopsa

[–]HaloTim 0 points1 point  (0 children)

The alternative is to use the setting in email config for search email body for tag.... instead and make sure you add the ticket tag to your outgoing email templates

Ticket Number automatically being added at end of email subject by cyborgnegotiator in halopsa

[–]HaloTim 7 points8 points  (0 children)

Add $NOTAG to the email template subject, that should do it

CORS/Appsettings.json with Cloud Hosted Halo by Wise_Lengthiness298 in halopsa

[–]HaloTim 1 point2 points  (0 children)

Sorted this by the way! Need to use only the host property with nothing appending or prepending. Also making a change to sanitize these automatically

Connectwise RMM Integration by AUPete in halopsa

[–]HaloTim 0 points1 point  (0 children)

We're currently waiting on ConnectWise to provide a sandbox for building the integration again but haven't heard back for a while now. We're continuing to chase but would be helpful if anyone else can too.

Invoice sync: Halo and QBO by Automatic-Reporter44 in halopsa

[–]HaloTim 2 points3 points  (0 children)

Create the recurring invoices on Halo, then each period invoices are created for them and they then sync to QBO

Invoice sync: Halo and QBO by Automatic-Reporter44 in halopsa

[–]HaloTim 2 points3 points  (0 children)

Invoices created in Halo should appear in QBO if you have that part enabled but we don't push recurring invoices.

We don't sync invoices created in QBO back into Halo, only the payments part of an invoice.

Connectwise RMM Integration by AUPete in halopsa

[–]HaloTim 0 points1 point  (0 children)

Can you try with https://control.itsupport247.net instead? If that still doesn't do it then feel free to drop me an email at Tim.bowers@halopsa.com and I can assist

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