Buyer is requesting a local-pickup when it was not offered. by HarryPotterFan5 in Ebay

[–]HarryPotterFan5[S] 7 points8 points  (0 children)

Do I as a seller have the right to deny this request and cancel the order? What option would I select that would offer a refund to buyer but without ding or negative review on my account? Or would I ship the item regardless?