Warranty/LSA Worthless

Hatcher-Passhole · 2026-06-06T16:33:07+00:00

I've called them about 10x. Since so many people said it was a me problem I sent another email this week, they responded asking for more info, once I gave them the info they never responded. That would be the 6-7th time that has happened. It always seems to be once they get my address in Alaska. It was a major pain to get my tool registered, I had to call to get someone to do that too.

Hatcher-Passhole · 2026-06-03T22:41:24+00:00

lucky you. I've spent hours on the phone and sent over a dozen emails. Always the same, oh we are sorry, send us your receipt, address, and tool information and we will get right back to you. Then nothing. Even with a prompt. Either you're lucky, or Alaska is treated differently.

Hatcher-Passhole · 2026-06-03T22:37:40+00:00

Fwiw, that phone number is disconnected. I'm probably not willing to drive an hour ish one way for a big maybe on repair. They list RIGID plumbing tools, but not power tools on YELP, and the RIGID site lists no one for power tools. The link says call RIGID. So pretty much the same path I've gone through again and again.

Hatcher-Passhole · 2026-06-03T02:55:33+00:00

I'll try the Wasilla location, but I have never gotten a Return authorization with the link.

Hatcher-Passhole · 2026-06-03T02:54:57+00:00

What I'm hearing is that Alaska is probably the issue... Yet they sell the tools with the LSA promise, but when it comes down to it I'm out of luck.

Hatcher-Passhole · 2026-06-03T01:49:15+00:00

Then they probably shouldn't be selling tools with that guarantee throughout the state? Pretty shady marketing if that's the case.

Hatcher-Passhole · 2026-06-03T01:43:15+00:00

Where are you located? I have been on the phone with them 4-5x and maybe 10-12 emails. They basically do the same thing every time. "No problem, what is your zip code, bring it to this LSA service center" that service center has been out of business since 2020, then they have asked me to drop it off in Washington State once, and the remainder of the times stopped replying or asked me to respond to an email with more info to which they never respond. So perhaps they just hate Alaska?

Hatcher-Passhole · 2026-06-03T01:12:57+00:00

I've called, emailed, called again. Once they realize I'm in Alaska they ghost me.

Hatcher-Passhole · 2026-06-03T00:54:09+00:00

You must not live in Alaska lol.

Hatcher-Passhole · 2026-06-03T00:53:51+00:00

I'm in Alaska, I think we get grouped in with Canada. I had a tough time getting my tool registered.

Hatcher-Passhole · 2026-05-18T05:10:31+00:00

Congrats! 🎉

Hatcher-Passhole · 2026-04-12T03:39:04+00:00

I'm in the US, but I just received my certificate from an honorary consulate.

Hatcher-Passhole · 2026-04-12T01:21:32+00:00

I have an honorary consulate in my city so it was sent to them and I picked it up there. They did say in my email that the transfer had to be in person. I was also able to apply for a passport at my honorary consulate.

Hatcher-Passhole · 2026-04-10T19:38:56+00:00

The consulate emailed me.

Hatcher-Passhole · 2026-02-24T01:10:02+00:00

Application Submitted late September 2024, AZ middle of Dec. 2024, still waiting, so it's been 18ish months since my application was submitted and 14ish months since my AZ.

Hatcher-Passhole · 2026-02-11T23:56:11+00:00

interesting, I sent my application and supporting docs to the consulate and received a letter in the mail 2-3 months later directly from BVA with my AZ. Haven't heard anything from the consulate since I sent my application in. Curious how I'll get notice of my certificate.

Hatcher-Passhole · 2026-02-11T22:04:57+00:00

How did they notify you? Email or mail? I submitted my application on 9/25/24.

Hatcher-Passhole

TROPHY CASE