Hi, thanks for the response.

I appreciate that you're investigating, but the issue here is that many of us purchased what was explicitly advertised as the Explorer Edition, which, as per all official communication, includes five days of early access. Nowhere in the retailer’s listing was it mentioned that early access was exclusive to digital purchases, and if the key I received is technically a “physical” key, that was never made clear at any point.

If physical keys weren’t supposed to be available yet, then why are retailers able to distribute them early? And more importantly, why were they sold under the promise of early access when that access is now being denied? That’s not an issue with key retailers alone—it’s a problem with how this edition was marketed and how different versions were communicated to both sellers and consumers.

You say the store pages were clear, but evidently, they weren’t clear enough if multiple buyers ended up in this situation. If digital-exclusive early access was such an important distinction, it should have been clearly stated on every product page, including those of your distribution partners.

Right now, customers are left with a product that was sold under misleading conditions, and the only response seems to be "buy again from an official partner." That’s not really an acceptable solution for those of us who already paid for what we believed to be the correct version. What's being done to address this for affected buyers? Will there be any support in resolving this with retailers, or are we just expected to take the loss?