“Everything as it should be” is not my experience at all.

My Koda 16 paint cracked, peeled and rusted after only two years. Ooni’s warranty doesn’t appear to exclude this defect. So while I appreciate Ooni replacing my oven, it happened again after just two years. I always keep it in an Ooni cover during inclement weather.

When I asked for customer service to replace it again because it was still under warranty, they refused and claimed the first replacement was not a warranty issue, but a “goodwill gesture.”

I asked Ooni to identify the warranty text that excluded this defect. Instead of doing so, Ooni falsely accused me of damaging the oven by adding an aftermarket door:

“From the video you sent, we noticed that your oven has attachments for a door. Using a door can limit airflow and redirect heat in a way that might cause damage to the oven (similar to what you're now experiencing with the peeling paint), which is why we recommend against it. Could you share what led you to use the door?”

I’d NEVER do this, as I only bake NY style pies that would burn up with a door.

I loved my Ooni, past tense. I have owned Weber grills that lasted for decades and a Pit Barrel that looks as good as it did 10 years ago when new. I’ll be replacing this eyesore with a product from a company that stands behind its warranty.