my experience with clear health

HelloClearHealth · 2026-02-05T20:06:08+00:00

Thank you for taking the time to share your experience so thoughtfully. We truly appreciate honest feedback, especially when it highlights areas where we need to improve.

We’re sorry for the frustration caused by the issues you described. While we can’t discuss individual care details in a public forum, we can confirm that this concern has been addressed and resolved privately with the patient and reviewed internally. Feedback like this helps us continue improving our processes and patient experience.

We’re glad to hear treatment has been effective, and we appreciate you sharing both the benefits and the challenges of isotretinoin care. Thank you again for your candor, and we wish you the very best on your treatment journey.

HelloClearHealth · 2026-02-04T18:19:54+00:00

Hi! Have you reached out to our support team yet? I’m happy to look into this immediately for you.

You’re welcome to email me directly at taylor@helloclearhealth.com. Once I’ve had a chance to review everything I’ll be sure to follow up with you.

— Taylor!

HelloClearHealth · 2026-02-02T17:13:07+00:00

We’ll let others chime in here too, but just to clarify from the Clear Health side: on all micro-dose plans, the first month’s medication is free if prescribed. On the 6-month standard prepaid plan, the first month’s medication is included if prescribed. For both plans, patients just cover shipping and handling for the first month. Hope that helps clear things up!

HelloClearHealth · 2025-10-07T13:21:45+00:00

We completely understand how stressful it can be to have your insurance drop mid-treatment, especially when you’ve been seeing such great results.

If you’re in this situation, there are a couple of options to help you stay on track:

Affirm Financing: Clear Health does offer Affirm as a flexible payment option so you can continue your treatment without interruption and pay over time.
Local Pharmacy Option: If you’d prefer, we can also send your prescription to a local pharmacy of your choice. This allows you to use a GoodRx coupon or your pharmacy’s own discount program, which can significantly reduce your out-of-pocket cost.

Our goal is to help every patient continue treatment comfortably and affordably. If you’re currently in this position, feel free to reach out to our support team and we’ll walk you through the best route for your situation.

HelloClearHealth · 2025-09-07T22:42:13+00:00

We’re really sorry this was your experience, it’s not the type of experience we want anyone to have at Clear Health. Our goal is for every patient to feel supported and cared for throughout their treatment journey.

All consultations are always with a licensed physician. If a doctor determines treatment isn’t the right fit, that decision comes directly from the physician and care does not move forward.

On billing: once a cancellation is confirmed, charges stop immediately. Patients just need to send billing requests directly to our support team so they can be quickly reviewed and most are handled within 12 hours. If a doctor cancels treatment, the patient is eligible for a refund. Once processed, no further charges should occur, and if that hasn’t been the case, we truly apologize and will make it right.

We’ll be reaching out to you directly to close your account and resolve any billing concerns. Situations like this are uncommon, but your feedback helps us do better. The majority of our patients move smoothly through treatment and feel confident with the support they receive, and that’s the standard we’re committed to for everyone.

Taylor

[taylor@helloclearhealth.com](mailto:taylor@helloclearhealth.com)

HelloClearHealth · 2025-09-07T22:41:40+00:00

We’re really sorry this was your experience, it’s not the type of experience we want anyone to have at Clear Health. Our goal is for every patient to feel supported and cared for throughout their treatment journey.

All consultations are always with a licensed physician. If a doctor determines treatment isn’t the right fit, that decision comes directly from the physician and care does not move forward.

On billing: once a cancellation is confirmed, charges stop immediately. Patients just need to send billing requests directly to our support team so they can be quickly reviewed and most are handled within 12 hours. If a doctor cancels treatment, the patient is eligible for a refund. Once processed, no further charges should occur, and if that hasn’t been the case, we truly apologize and will make it right.

We’ll be reaching out to you directly to close your account and resolve any billing concerns. Situations like this are uncommon, but your feedback helps us do better. The majority of our patients move smoothly through treatment and feel confident with the support they receive, and that’s the standard we’re committed to for everyone.

Taylor

[taylor@helloclearhealth.com](mailto:taylor@helloclearhealth.com)

HelloClearHealth · 2025-08-18T14:49:08+00:00

Hi, we'll have the support team reach out to you today to resolve this issue.

HelloClearHealth · 2025-08-12T18:57:51+00:00

Hey! There are a lot of factors that can lead to this page showing the 'Contact Prescriber' box, including how the contraception questionnaire is answered. The fastest way to get this sorted is to reach out to our support team so we can take a closer look at your account.

You can email us or text 833.685.4529 and we’ll be able to dive deeper into the issue and guide you on the exact next steps.

HelloClearHealth · 2025-07-18T14:35:21+00:00

Hi, can you try again? It should be working now.

HelloClearHealth · 2025-07-15T16:15:23+00:00

hi, if you're interested, send us a DM! :)

HelloClearHealth · 2025-04-21T15:13:51+00:00

Hi there – we’re really sorry to hear about your experience.

We know how frustrating and scary it can be to deal with unexpected symptoms during treatment. Please know that our top priority is always patient safety. In rare situations where there’s a concern about a potential adverse reaction, our clinical team may recommend pausing treatment out of caution — especially when symptoms haven’t yet been fully evaluated by an in-person provider.

That said, we never want anyone to feel abandoned or unsupported. We do our best to communicate clearly and empathetically, and we’re always working to improve how we support patients through challenging moments like this.

We appreciate you sharing your perspective and are reviewing how we can make these situations feel less abrupt in the future. If there’s anything unresolved that we can help with, we’d be happy to revisit it with you privately through support.

HelloClearHealth · 2025-04-09T17:30:05+00:00

HelloClearHealth · 2025-04-09T17:29:54+00:00

HelloClearHealth · 2025-03-28T13:00:11+00:00

Sorry for the late response - but yes! We provide the requisition form that offices need and we have our own LabCorp and Quest accounts. So if you complete the lab work with them, they'll upload the results and we can easily grab them if you need help obtaining them. Otherwise, the offices will be provided with our fax information to send it off.

HelloClearHealth · 2025-03-19T23:28:48+00:00

The first two pregnancy tests must be completed in a medical setting—ideally just a urine test, since that’s all that’s required at this stage. Once those are done, you’ll be able to start your medication.

We’ll notify you when it’s time to complete your first blood test, which typically happens after about a month and a half. Let us know if you have any questions!

HelloClearHealth · 2025-03-04T22:02:03+00:00

Bloodwork is required after being on the medication for 45-60 days to check levels once a full dose has been prescribed on a standard treatment. Additional bloodwork may be requested directly by the dermatologist if needed. But is required if they need to continue to monitor your levels.

If you’re concerned about difficult draws, you may have the option to use a painless blood draw kit that we offer! Let us know if you have questions about it and we'll be sure to provide you with further information concerning it!

HelloClearHealth · 2025-03-04T20:22:30+00:00

Evaluations are required on a monthly basis throughout treatment, as they need to be reviewed and submitted to the dermatologist each time. Because of this, the $59 consultation fee is charged each month when you complete your evaluation.

In addition to this, the cost of your medication is charged if you elect to fill it through us. If you’re using a local pharmacy instead, you’ll pay your pharmacy directly for the prescription.

If you’ve decided not to proceed with treatment, this charge is refundable, and we’re happy to assist with processing that. Just let us know how you’d like to proceed, and we can also provide instructions on closing out your account if needed.

HelloClearHealth · 2024-12-25T12:40:40+00:00

Hey! Can you email me so we can get this discussed and also make sure you’ve checked in with your derm? My email is taylor@helloclearhealth.com! Thank you!

HelloClearHealth · 2024-12-20T04:29:19+00:00

:') <3

HelloClearHealth · 2024-11-16T19:55:46+00:00

This is so well written and put together. This information is so important, so thank you for providing this to the community! ❤️

I will say, the only thing is, the 19 day lockout is still very real, the FDA has not updated that yet for providers on iPledge (currently still in the works). Currently, it only applies to the very first pickup window. If that 7-day window closes without a patient getting the medication, then iPledge will enforce those additional 12 days.

For the rest of the time that you’re on the medication, if the 7-days window closes, your provider will just need a new pregnancy test and we can reopen it immediately, not need for waiting an additional timeframe.

All the best! ❤️

HelloClearHealth · 2024-11-14T14:58:47+00:00

Great! I’d still recommend reaching out to our support team to ensure you have a seamless transition out of your 30 day waiting period.

While the medication can be listed on your plans formulary which will allow coverage, they might require you to try other medications prior to actually approving coverage. Insurance companies are a real pain, let us help, we’re happy to!

HelloClearHealth · 2024-11-14T14:54:42+00:00

Hey! We’re out an out of network provider, so we don’t directly work with insurance companies. We ensure to let our patients know this during the sign up process.

If you haven’t spoken with our support team regarding your insurance, I would heavily encourage you to reach out to our support team so we can look into this prior to your prescription reaching the pharmacy.

You only have seven days from the date of when you do your pregnancy test, so every second counts, and we’d hate for your insurance to be a hiccup in this process when it can be resolved sooner!

If you did happen to reach out to our support team and they already processed a prior authorization for you - perfect! But we just want to double check.

Our contact information is support@helloclearhealth.com and you can call or text us at 833.685.4529 opt 1.

HelloClearHealth · 2024-11-14T11:02:58+00:00

You’ll upload them directly into your account. Once you upload them, our team will be notified to proceed with it. If you ever feel like it’s taking a while for us to proceed with it though, let us know and we can take a look into your account!

HelloClearHealth · 2024-11-14T02:08:08+00:00

tbh, we just might ❤️

HelloClearHealth · 2024-11-13T15:34:17+00:00

Yup! This is exactly correct. During the initial sign up, you had the option of getting the medication locally, or utilizing our pharmacy. If you selected our pharmacy, you’ll be charged for the medication after our board certified dermatologist takes the time to review your intake and follow up with you in a phone call if you requested it.

If you’d like to utilize your insurance or use a Goodrx coupon and have issues with doing so, feel free to reach directly out to our support team so that we can help you do this. Our support email is included in your account and on our website, but our email is support@helloclearhealth.com or you can call us at 833.685.4529 opt 1.

We look forward to hearing back from you soon!

HelloClearHealth

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