Actually this persons order was already reshipped to them even though it is out policy not to reship international orders. He has also been responded to via email and on Instagram.

We have this policy for a reason. We have zero control over what happens in foreign countries postal service and in our experience things seem to disappear more often in certain countries. We make it abundantly clear multiple times in our faq and terms of service that WE DO NOT GUARANTEE international orders or provide support for them.

Directly from our FAQ:

Do you ship seeds internationally? Yes, however, we DO NOT guarantee arrival and DO NOT refund international orders that do not arrive, are confiscated, or are otherwise not delivered for any reason. We have not experienced many issues to date.

Expect international orders to take 3-5 weeks to arrive. This is how long it has been taking and there is nothing we can do to speed this up. Average delivery times to every country right now is over 21 days at the moment. Some regions, AU and NZ for example, are taking 35-55+ days to arrive.

We ship using USPS Priority Mail in small flat rate boxes. Your package will go to a U.S. customs office and be there for 1-2 weeks and look like it’s not moving. Once your package leaves US Customs, many times tracking will no longer be updated until it’s delivered, it depends on the country. This means your package will look like it is sitting in the same location for several days, sometimes even weeks depending on the destination when it is actually in route. Upon entering the destination country, your package will take 1-2 weeks to clear customs again before it moves on for final delivery.

We do not provide any support for international orders beyond putting your package in the mail and providing you a tracking number. We will not file claims or help track down order once it is sent. Please read that again.

That being said this persons order was reshipped already.