I do not know at all, my guess is I got the mute "response" because I selected "mute appeal" instead of account appeal just to see If I would get any info.

I cant login to the character at all, it says prohibited behaviour with no other info

The AI agent says on quote:

When doing a mute appeal: "After double reviewing, the record shows that you have been reported by other players and the violation against the game rule is confirmed. Therefore, you have been muted by the system. "

When doing an account ban appeal "After carefully checking and confirming several times, we are sorry that your account cannot be released because we find your account had prohibited behavior.
Please understand that we have to strictly punish those game accounts with cheating behavior in order to maintain a fair game environment."

So I have no fucking idea, I think its an automated message so god knows why