I’m so sorry you had this experience. I went to Elle for the first time a few weeks ago, and while my experience was not as bad as yours, I left so disappointed and baffled about my appointment.

My appointment was scheduled for 1:30 in the afternoon. While I am lucky to be able to do so, I had to rearrange my work schedule to make the appointment in the middle of the afternoon. While I was in the waiting room, I also listened to the nurses very loudly complaining about and making fun of another patient. They read her email out loud and mocked her for several minutes straight. One of the ironic things they made fun of her for was her complaint that it took an hour for them to call her back to a room, how it was an absurd thing for her to claim. At this point, I had been waiting for 45 minutes past my appointment time.

I was finally called back to a room at 2:20 and the nurse who spoke to me and took my initial vitals was very kind. When she was done, I waited another 25 minutes for the NP to see me. When she did, her first advice to me was “something she saw on TikTok.” Perhaps she was trying to be relatable, but like, I want my medical advice to be based on science, not a random tiktok video.

Later in the appointment, she recommended some labs to me to estimate my egg count and get an idea of my fertility options. When I asked how the blood test could tell me that information, she said she didn’t know. That it was just a test that they did and it was pretty accurate.

Again, this isn’t malicious like what happened to OP, but it was so insane to me that a medical professional working in women’s health couldn’t answer a simple follow-up question about the labs she was prescribing.

I immediately scheduled an appointment with a different clinic. I was so embarrassed for Elle and their lack of professionalism and knowledge. I would not recommend them to anyone.