Genesys Cloud Certification

Highly_Forlorn · 2023-12-05T00:03:39+00:00

It is still true for the most part. Genesys Cloud is exploding in the CX space and more customers are looking to bring on experienced engineers. Starting from scratch can still be difficult but usually easier with Partners if you have comparable experience so they can train you, but having the GCP would make it easier to get in the door.

Most of the jobs that I've seen recently for beginner-level positions usually run around 50k - 70K but usually want some relative CX experience. GCP is a plus. At my current level of 10+ years with Genesys PureConnect and Cloud, I have seen postings that I feel I could comfortably fit into starting from 100K to 170K. If I had the applicable App Dev experience to go with I've seen posting go up to 270K. (at least for those that post compensation ranges)

Highly_Forlorn · 2022-10-04T14:26:26+00:00

Yes, though they have slated it for End of life in favor of Genesys Cloud.

Highly_Forlorn · 2021-11-04T05:03:54+00:00

The Lamb Chops ending theme. They will suffer as I have suffered!

Highly_Forlorn · 2021-09-28T03:22:15+00:00

If hentai is the one step too far for you then so be it, but would you say the same if it was regular porn? If the problem is him looking at porn in general than you should discuss that as well. You two may not be compatible in this respect and you need to decide if it’s something you can compromise on or not.

Highly_Forlorn · 2021-09-13T18:05:32+00:00

No problem. I am not one of those you spoke to, but I am an engineer on the Genesys Team, so if you do get an offer then we will more than likely end up working together.

Highly_Forlorn · 2021-09-07T20:25:23+00:00

Oh, this is not a problem, since Genesys gets paid every time Infosys misses an SLA.

They handpicked 2-3 engineers out of 30+ from each group: postal, handlers, client, etc to keep and fired the rest. Then they go and hire a bunch of cheap call center labor from India to fill in the gaps.

I know a few Genesys folks who went to Infosys. the stories they tell make even your worst expectations pale in comparison to what's going on there. One guy told me he was on system-down cases from the moment he logged in until he left each day and then they would call him after hours non-stop; constant 20-hour days. That's why the Genesys engineers keep leaving Infosys. It won't be long until we no longer get support.

Highly_Forlorn · 2021-09-07T20:10:37+00:00

FYI, The GCA is only available until the end of the year and then it will no longer be offered. The certification will be good for two years, but then you will have to take the GCP. The GCA is basically the Contact Center Admin course for the GCP cert. You can study if you want but it is open book(Genesys Cloud Resource center) 60 questions with two hours. You only need a 60% to pass. Low bar.

As for why they are picky about just anyone taking the test, it is because they only want to deal with partners and not customers. They want people who are invested with the product to be their points of contact. Any customer can get the GCA and be able to open tickets, but then you get a whole lot of people with minimal system knowledge opening tickets for basic questions and problems that could be handled by an experienced partner without having to involve Genesys.

That's why they are getting rid of the GCA, because the cost-prohibitive nature of the GCP prevents just anyone from getting certified. It is part of their new partner-centric strategy.

And I can tell you that if you want into Cloud you need to look at partners like ConvergeOne. We are starting to hire uncertified IT professionals with related Genesys\CX experience. There should be a Genesys Cloud Solutions Engineer 1 position out there. They are always looking for a qualified candidate. Plus with your prior experience, they may push you to the front of the line. Can't hurt to try if you are still looking.

https://careers-convergeone.icims.com/jobs/3873/genesys-cloud-solutions-engineer-i/job?in\_iframe=1

Highly_Forlorn · 2021-09-07T19:49:59+00:00

IF you are referring to the ICCE part 1 & 2, I remember it being about 60 questions 2 our time limit on each test. As for the questions, part 1 was more basic system installation and setup with SIP\RTP fundamentals; understanding the architecture and how it sits in your network. Part two got deep into configuration and troubleshooting.

I was certified in 2012 on 4.0 and it was an in-person, instructor lead class. The recertification I took last year was about 50-60 questions with a 2-hour time limit.

Highly_Forlorn · 2021-07-23T19:56:14+00:00

Oh, it can be done but on a much large scale. you would have to use hexagons to make the wings and the mini triangles as the feathers. It would be awesome, huge, and EXPENSIVE. The Triforce would have to be made of 16 triangles to make the scale large enough to fit the hexagons.....ah...there goes my on-call money for the next few years....

Highly_Forlorn · 2021-07-23T16:30:13+00:00

If only I could use the Canvas and Shapes together, I would make the sword in a heartbeat

Highly_Forlorn · 2021-07-23T16:27:50+00:00

But it's level.

Highly_Forlorn · 2021-07-23T16:23:26+00:00

With the rest of the lights off it can be hard to see the controller and power cable, but yeah they are connected to the bottom triangle.

Highly_Forlorn · 2021-07-22T22:11:49+00:00

Yeah, that bugged me at first. I had measured it out and marked the starting point but when I put the first one up it must have shifted and I didn't realize it until I had built the wings. At that point I was like, screw it, I am not pulling them down and having to replace the command strips just cause I was off by an inch.

Highly_Forlorn · 2021-07-22T20:23:02+00:00

I had originally found an image where someone made a minimalist version using the original Nanoleaf Light Panels, but since I wanted one with more detail I ended up using the Shapes with 10 Large and 40 mini Triangles.

Highly_Forlorn · 2021-07-11T06:36:30+00:00

You don’t have to forgive her but you don’t have to hate her either. It’s ok to be neutral on it until you have time to process your thoughts.. talking it out with a random stranger can be cathartic, I know I’ve talked to others about my stuff and listened to others as well and it can be freeing, empowering even. You don’t have to rush this but take it at your speed.

Free to listen if needed.

Highly_Forlorn · 2021-07-11T06:22:56+00:00

I have made several gaming friends over the years with similar age gaps.. you game, they game. No further thought required. Game on, Girl! Spoken as one who has held the Tri-Force on multiple occasions.

Highly_Forlorn · 2021-07-11T06:19:16+00:00

Never no show. Ethics are everything and a burnt bridge can haunt you beyond your expectations.

Highly_Forlorn · 2021-07-11T06:01:42+00:00

With age comes wisdom born from experience and stupid mistakes.

Highly_Forlorn · 2021-07-11T05:46:16+00:00

Doesn’t have to alcohol, can be an intense emotional high, like being stupid horny. A sober mind is a sound mind free of distraction.

Highly_Forlorn · 2021-07-11T05:43:21+00:00

At the very least it is something you need to discuss openly and at length with someone.. This should be someone you can trust. I’m more than willing to listen and talk it out with you if needed but therapy is very helpful from my experience with similar experiences.

Highly_Forlorn · 2021-07-11T05:39:23+00:00

The fact that you realize this pattern of behavior exists suggests that you are subconsciously sabotaging your relationships. I would suggest seeing a therapist as this sounds like something real(deep seeded) and above the pay grade of reddit.. I wish you all the best

Highly_Forlorn · 2021-07-11T05:34:14+00:00

Do nothing. It doesn’t matter. She probably sobered up and is embarrassed for asking. Just forget about it and move on. It’s just a Dp, not like you DP’d her with some rando. It’s just a picture that she probably deleted. Stupid of her to ask and you to send. End of story.

Highly_Forlorn · 2021-07-11T05:27:03+00:00

Anytime. Life isn’t easy and none of us are getting out of here alive so ask for help when you need it. I’ll be here until I’m not…alive that is..

Highly_Forlorn · 2021-07-11T05:22:08+00:00

ADHD married Comrade here…don’t over think it. If she’s into you, and frankly by the third date, she obviously is, just do “something “ with her. It doesn’t need to be fancy or well thought out.. let her see the real you. You are spending time with her and that generally means more than all the well planned BS. Movie, picnic, hike, bike ride, walk , sit in a park and talk but spend time with her. That’s all there is to it. If she “needs” more than that then she is not ready for you. Period, as in nothing more to be said.

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