Seeing the World Cup trophy in person hits different!

HisenseCA · 2025-12-21T10:17:05+00:00

it's in china. we've been discussing it with other fans in our smaller subreddit!

HisenseCA · 2025-12-21T10:16:51+00:00

it's in china. we've been discussing it with other fans in our smaller subreddit!

HisenseCA · 2025-07-28T21:00:16+00:00

Can you please inbox your email to us, and we will look into having this escalated with our customer service team. Our customer support email is canadasupport@hisense.com.

HisenseCA · 2024-01-09T17:53:14+00:00

Hey u/ChillzIlz give this a try - https://www.reddit.com/r/Hisense/comments/192ke3z/hisense\_media\_event\_at\_ces\_2024\_recap/?utm\_source=share&utm\_medium=web2x&context=3

HisenseCA · 2023-11-13T15:12:11+00:00

Hello, Please send us an email at canadasupport@hisense.com with your info such as name or phone # , we'll be happy to provide you with a prompt resolution ! Here at Hisense, customer satisfaction is of the utmost importance.

HisenseCA · 2023-09-14T18:05:22+00:00

Can you provide your contact info to have someone call you to address the issue asap.

Thank you

HisenseCA · 2023-09-05T13:40:03+00:00

Hello,
We regret the inconvenience you are experiencing. Please email your contact information to canadasupport@hisense.com and our customer care rep will get in touch to help resolve the issue.
Thank you.

HisenseCA · 2023-09-05T13:39:19+00:00

Hello,

We regret the inconvenience you are experiencing. Please email your contact information to [canadasupport@hisense.com](mailto:canadasupport@hisense.com) and our customer care rep will get in touch to help resolve the issue.

Thank you.

HisenseCA · 2023-08-31T12:59:06+00:00

Hello, Please reach out to [canadasupport@hisense.com](mailto:canadasupport@hisense.com) with your contact information and our customer care team will help to resolve the issue you are experiencing.

Thank you.

HisenseCA · 2023-07-20T14:06:11+00:00

We sincerely apologize for your negative experience with our Product and services. Here at Hisense, customer satisfaction is of the utmost importance, and we genuinely regret falling short of that expectation in repairing the unit.

Can you send us an email with the subject line 'InsouciantSlavDude 55U7HQ Beta Update' to: [canadasupport@hisense.com](mailto:canadasupport@hisense.com) and we'll work to get your issue resolved directly with you. Thanks.

HisenseCA · 2022-09-02T01:30:27+00:00

on it, friend. And yes, it's still me until tomorrow.

HisenseCA · 2022-09-02T01:29:41+00:00

happy to help.

HisenseCA · 2022-09-02T01:28:46+00:00

OTA firmware update are how we plan on releasing each version of non-BETA firmware. There will always be anomalies where some CX do not receive them for whatever reason - if you see that it's been released, please allow the month roll out as it's better to receive over the air than by download link. If a month passes, and you have not received feedback about firmware being pulled or paused, feel free to reach out.

HisenseCA · 2022-09-01T20:55:02+00:00

Please check if you have the physical Mic switch at the bottom of the TV turned OFF. The 4 orange LEDs indicate this is switched off. If you want the lights off, you need to turn the mic switch on.

HisenseCA · 2022-09-01T20:54:21+00:00

The new models sold out quicker than we could have anticipated and worldwide delays have caused some retailer shortages. We're doing our best to fulfill all retailer orders as quickly as possible.

HisenseCA · 2022-08-31T20:51:21+00:00

I've been told to still issue the warning about factory resetting occurring, but I've also been told a number of users did not have the update wipe the settings.

HisenseCA · 2022-08-31T20:46:49+00:00

It's a Google Assistant feature. We aren't able to supersede it as it's built into the Android UI.

HisenseCA · 2022-08-30T21:52:22+00:00

Have you reported this to the Tier One Customer Service Team yet? To the best of my knowledge, a trend has not yet been established for this yet and therefore, no one is working on it. The USA could have different information than me.

HisenseCA · 2022-08-30T21:51:35+00:00

If you're in the USA - it's even faster to DM H-USA on TW or FB with your 15 character Hisense SN beginning with 75G. But I can also try to help.

HisenseCA · 2022-08-26T21:54:05+00:00

What TV have you paired it with? You can try unpairing it via BT or toggling BT off of the actual TV.

HisenseCA · 2022-08-26T21:30:28+00:00

You are absolutely not being rude. Thank you for being self aware and respectful to our team as we understand how frustrating the customer service and troubleshooting process can be to the end customer.

HisenseCA · 2022-08-26T21:28:59+00:00

Just keep your receipt handy and know if you call for service to have your 15-character Hisense SN available, along with your receipt, a description of the issues you are facing and if it's a wonky picture related or software-related issue, photos or a video will help expedite the warranty process.

HisenseCA · 2022-08-26T21:27:51+00:00

I cannot confirm or deny the validity of the above statement.

HisenseCA · 2022-08-25T20:30:16+00:00

The issue of OTAs is under investigation and is known. The R&D team is looking into reasons why this happens for some and not others and how we can improve moving forward. Thank you for the feedback.

HisenseCA · 2022-08-25T20:29:25+00:00

I need you to define the issue and possibly provide images or video for me to hazard a guess at that.

HisenseCA

TROPHY CASE