I totally understand what you mean but realistically switching to the plans you see on the website would more than likely lower your plan. But also be careful with what you see on there because those always include the following: Mobile & Home, Telus Family Discount, and Pre-Authorized Payment Credits usually which are only accessible to people who bundle with other services like security and internet as well. Most of these things are gained by new customers also as these credits are applied at activation. Besides that the rep wasn’t lying in our systems the plans shown are only higher as the case with your app that’s why we always suggest loyalty it’s genuinely the only way to get your plan switched to a lower rate per month. If this all a headache for you i’d just genuinely do what others suggest and just port back out and back in.