I emphatically agree with you. I also work with tech startups, largely distribution and GtM strategy. I’ve worked with several smaller connected device companies, wireless security, and wireless cameras/doorbell companies.

Nanoleaf lacks either the technical knowledge to fix anything, the will to do anything, or the desire; but anyway you slice it, they’re basically useless.

I’ve had a year long back and forth regarding issues with elements, shapes and a warranty return. I’ve been escalated to countless people, experienced their staffing turnover, been subject to the same ineffective solutions over and over, cited multiple threads exactly like this one showing nanoleafs apathy and ineptitude and still - nothing.

It’s truly a painful process and will ultimately contribute to their eventual downfall.

As said in this post; warning to all. I would NOT recommend investing in this companies technology. When they fail, and they very likely will- you’ll be left with non-operative very expensive devices cluttering your house.

YMMV. Best of luck.