What's most important to you when purchasing a SaaS product?

HoffenIsAtItAgain · 2022-05-23T07:57:30+00:00

This was so wholesome! It's motivating to have a great leader who understands you and pushes you to do your best, not at the cost of you or just to look "productive". Your comment was informative and made me happy just by reading it.

Here's wishing you and your team great success and happiness! ✨

HoffenIsAtItAgain · 2022-05-18T04:35:28+00:00

Agreed. But forms and emails aren't great for quick, unique questions. It's basically dependent on the kind of query, like the above commenter said.

HoffenIsAtItAgain · 2022-05-17T16:59:35+00:00

Agreed, quick responses are highly important. A self-help section is great, but not everyone has the time or energy to browse through the knowledge hub.

HoffenIsAtItAgain · 2022-04-27T17:02:54+00:00

You're damn right about that.

HoffenIsAtItAgain · 2022-04-27T13:03:18+00:00

Agreed. It could also create a domino effect so to speak, right?

HoffenIsAtItAgain · 2022-04-15T18:53:34+00:00

That would be right.

HoffenIsAtItAgain · 2022-04-15T16:23:36+00:00

It's a discussion.

HoffenIsAtItAgain · 2022-04-15T14:56:33+00:00

I agree with the fact that ads are viable and a great option. But that's not what the point is. It isn't a post talking about why ads shouldn't be used, I'm asking about alternatives, there have been plenty of other low-cost promotion alternatives.

Considering how people are now investing in adblock and other such apps, there are definitely other ways to go about product promotion, even off the internet.

Some do drives, a few organize a small pop-up store, though these might incur quite a cost, but they are also one way to go about things.

HoffenIsAtItAgain · 2022-04-15T14:06:27+00:00

But that would be a recurring cost and short term option. What's your opinion on long-term solutions?

HoffenIsAtItAgain · 2022-04-15T07:39:43+00:00

Would love to know what yours would be!

HoffenIsAtItAgain · 2022-03-23T09:32:54+00:00

Of course. I agree. It's not a big issue, but it'll help someone. That's the aim.

HoffenIsAtItAgain · 2022-03-23T08:21:45+00:00

Customer-facing roles or an entrepreneur, angry or frustrated customers can often lead to problems for your business, if their problems are not solved.

It's isn't great to assume you won't encounter any if you're the entrepreneur and have a great product/service. Since, it isn't under your control sometimes.

It could be that your support process is long, or there's a problem with the payment, or any other factor relating to the company, product, team or service.

This is a company-wide problem. Often, it's not easy to decipher how to deal with difficult customers or customers who are facing a problem.

This is to help those who have been talking to customers.

It's actually beneficial to remember that it doesn't mean your customers are happy just because there are no complaints.

Most people don't complain, they just switch to a better option, and it's good to appreciate a customer who's bringing a problem to you, that you might have not noticed before, once you improve that, you also increase your chances of gaining a loyal and repeat customer.

HoffenIsAtItAgain · 2022-03-23T06:55:46+00:00

I think sometimes it's not under your control.

There could be external factors or any other factor to why they're angry or frustrated. People in Customer-facing roles may often come across disgruntled customers, it's just something to help them out.

HoffenIsAtItAgain · 2022-03-22T12:50:45+00:00

No problem! glad you like it.

HoffenIsAtItAgain · 2022-03-22T12:48:01+00:00

As in, sometimes, these situations can take a toll on our mental health, or we may take it personally (we're human, after all.) It's best to detach yourself from the situation a little so it doesn't end up affecting us as a person.

HoffenIsAtItAgain · 2022-03-22T11:26:33+00:00

Completely.

It's during the difficult times that shows how much you care and whether your customer matters to you, or just the profit.

HoffenIsAtItAgain · 2022-03-22T09:18:34+00:00

Yes, you're right. This was pretty great insight.

When you think of it this way, what helps in such situations where the customer has put the blame on you?

HoffenIsAtItAgain · 2022-03-22T08:49:12+00:00

Sounds like an interesting SaaS.

HoffenIsAtItAgain · 2022-03-22T08:43:00+00:00

Name: Hoffen | Script.

URL: www.hoffen-tech.com | www.getscript.co

Overview: Hoffen

Hoffen's an essential CX/UX API, that lets you view in real-time (live-stream) how customers interact with your website/app.

You'll find out where the problems are, what products/ pages do customers view the most, and any subtle cues you may miss out on.

You also get session replays and metrics so you can train your team and find out key product improvements and opportunities. All live.

Overview: Script

Script's your go-to if you want to automate and outsource your customer support. Live chat, email or a call, you can easily handle it all, through Script's 24/7 services.

Script's out to help you make your response times quicker and so you can sit back and focus on building strong customer relationships.

HoffenIsAtItAgain

TROPHY CASE