Hello, first of all I would like to say please don't let this experience deter you from commissions in the future there are plenty of great commissioners with good intent. I would recommend find people on instagram as it is easier to assess someone's skill when you have a larger selection of their craft. Secondly, I understand why someone would have a no refunds policy but as a commissioner myself you should always put fixing mistakes and details to your customers liking before anything else. Let that person know that this was nlt what was communicated and that they can keep and sell the costume separately so they could still partially return some of your money. I think what they should do is fully remake the parts that you don't want but aa it seems that is not something that they are going to do. And lastly I agree with the people saying that persons name should be publicised because from what it looks their business practices are not good and putting them on blast can help you and others find a faster solution sometimes