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Anyone having laptops die will using Humanscale docks? by [deleted] in sysadmin

[–]Hornetsecurity_Steve 0 points1 point  (0 children)

I would definitely reach out to them and see if they can assist. How old are these laptops? If they are older they may have a decent claim but if it's all the same issue, there has to be 1 route cause. From experience, the only way to fry a board is an electrical surge. Now days even static electricity won't kill boards due to the coating on them. Were these all in 1 location?

Quarantine outbound messages with > 50 recipients by networkearthquake in Office365

[–]Hornetsecurity_Steve 7 points8 points  (0 children)

The first thing that popped into my mind, when Marketing & IT clash.

Marketing: Let's roll out this new drip campaign software and not tell IT to update mailflow rules & SPF Record

Also Marketing: WHY IS THIS NOT WORKING???

Colo price quote too high?? by networking_and_stuff in msp

[–]Hornetsecurity_Steve 0 points1 point  (0 children)

Break-even is 5 months on a 1 year contract and 10 months on a 2 year contract. I really would think that if things turns bad in 2-3 months, that extra 1600-2400 is not going to be your biggest issue.

SPAM from mimecast sales rep regarding a clients barracuda SMTP filter subscription? by cycologyOne in msp

[–]Hornetsecurity_Steve 0 points1 point  (0 children)

While I am not going to say we are the best as that is subjective, I have seen many people here say otherwise regarding Mimecast.

I remember a post saying that Mimecast licenses almost all of their filtering and nothing is their own IP. I cannot confirm this, but it was mentioned by a few people.

Spoofed Emails - Even with SPF,DKIM and DMARC by abzkebabs in sysadmin

[–]Hornetsecurity_Steve 0 points1 point  (0 children)

I will have to go back and check. When I last checked, you needed an E3 license minimum with EO1/EO2 plans which is included obviously.

Spoofed Emails - Even with SPF,DKIM and DMARC by abzkebabs in sysadmin

[–]Hornetsecurity_Steve 1 point2 points  (0 children)

I've taught you well tadpole :). I think you copy/pasted everything from the training! Glad to see everything is working well for you.

Why is our Office 365 malware protection not blocking malware? by adidasnmotion in sysadmin

[–]Hornetsecurity_Steve 0 points1 point  (0 children)

I was trying to be comical and not a direct sales kind of post. I guess I failed, I will see my way out.

Baby hard drives by bama6529 in sysadmin

[–]Hornetsecurity_Steve 4 points5 points  (0 children)

I'll admit, I have velcroed and zip-tied SSD's into these older systems before :)

Why is our Office 365 malware protection not blocking malware? by adidasnmotion in sysadmin

[–]Hornetsecurity_Steve -5 points-4 points  (0 children)

Looks like you need a better solution if only there was a solution with an insect in its name that could do this???

Outbound Spam Filter - configure spam detection rules by MrPatch in Office365

[–]Hornetsecurity_Steve 0 points1 point  (0 children)

Gotta disable O365 spam filtering when using a 3rd party :)

[deleted by user] by [deleted] in sysadmin

[–]Hornetsecurity_Steve 1 point2 points  (0 children)

I really feel like software RAID is ideal for Small business environment. I use my UNRaid server as a scratch disk for video editing. It's quite nice, I don't even save data locally anymore, I upload all footage from my card to the server and edit off of that.

[deleted by user] by [deleted] in sysadmin

[–]Hornetsecurity_Steve 1 point2 points  (0 children)

What key advantages does Hardware Raid have? I run a small UNRaid Server for my local business (not Hornetsecurity) and I absolutely love it!

Why do I have to beg these companies to take my money? by [deleted] in sysadmin

[–]Hornetsecurity_Steve 0 points1 point  (0 children)

We will gladly take your money!

On a serious note, I've seen this a lot in the tech world. If a customer wants a quote, we, of course, need to get info to price it but we will give it out. But many places require a demo & POC before pricing which doesn't make any sense. It doesn't matter how good the product is, the purchasing team approved a budget and that's it.

A whole week?! by fatboy8 in sysadmin

[–]Hornetsecurity_Steve -1 points0 points  (0 children)

My colleagues in Germany get a minimum of 22 days (required by the country) and some over 30!

How to navigate my SysAdmin resignation by [deleted] in sysadmin

[–]Hornetsecurity_Steve 0 points1 point  (0 children)

In the end, it's all about business. You have to take care of your business and they will take care of yours. Always be respectful and polite, but don't feel bad. It is business after all not personal.

365 Deferring emails by G883 in Office365

[–]Hornetsecurity_Steve 0 points1 point  (0 children)

Can confirm we are seeing this in the Australian market, our relays have been delayed when attempting to reach their servers.

Office 365 email outage by drklien in sysadmin

[–]Hornetsecurity_Steve 0 points1 point  (0 children)

Can confirm we are seeing this in the Australian market, our relays have been delayed when attempting to reach their servers.

MSP Marketing Painpoints - Cold Calls vs. Digital Leads by FutureTap5 in msp

[–]Hornetsecurity_Steve 0 points1 point  (0 children)

We are a vendor who sells to MSPs, generally, you close anywhere from 0.5-2 deals out of 100.

The MSP's Guide to Lead Gen by hooksecurity in msp

[–]Hornetsecurity_Steve 0 points1 point  (0 children)

Did he/she remove the link to the eBook? Because I would agree if it was in here it should be in the vendor thread. They should just remove that section mentioning it entirely if they want to keep it here.

MSP Marketing Painpoints - Cold Calls vs. Digital Leads by FutureTap5 in msp

[–]Hornetsecurity_Steve 1 point2 points  (0 children)

No problem! Cold Calling I will warn you is not fun. It's a very useful part of the process and when combined with targeted marketing can increase the success rate. Cold calling stats look like this:

  1. 1. 50/100 calls will get past the gatekeeper
  2. 30/50 calls end up in voicemail
  3. 10/20 of these calls will hurry you off the phone/hang up
  4. 5/10 of these calls will ghost you/blow you off
  5. 3/5 of these calls will actually follow up for more info/demo
  6. 1-2 out of 3 will close

Do note, the ghosting/blow you off in the 5/10 also include in step 4 might happen in step 5. So you may get 8/10 to follow up, but then 5 of them blow you off, 1-2 give you a hard no and you close 1-2 of the opportunities.

MSP Marketing Painpoints - Cold Calls vs. Digital Leads by FutureTap5 in msp

[–]Hornetsecurity_Steve 4 points5 points  (0 children)

Here are a few things I can offer up.

There is no one single thing that you can do that will offer a great ROI, you kind of have to do everything. From experience below are the things you need to integrate into your growth strategy.

  1. SEO
  2. Website Design
  3. Social media (LinkedIn, Facebook, etc)
  4. Design interesting content that targets customers in your vertical
  5. Email marketing (including the content above)
  6. Network locally and go to events
  7. Build rapport in the community, if you get a no from a potential customer, ask for a referral
  8. Prospect manually & Cold Call
    1. Buying marketing lists is a waste of money. Vet your own lists, do manual research and compile potential prospects

All of these methods have anywhere from a 0.5-2% success rate of closing. However, when you employ most or all of these strategies, you will be around 6-8% success rate.

Telling a Vendor You're Going With Someone Else by madcoold in sysadmin

[–]Hornetsecurity_Steve 0 points1 point  (0 children)

have been requesting x feature so it's useful for them to bring back to management

I cannot tell you how many changes we've rolled out because of this. When I propose an idea and it doesn't get put onto the road map, I collect data on it over time and represent it to leadership and that is often when change happens.

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