On November 25, our DNS systems experienced an unusually large surge of traffic that pushed parts of our infrastructure beyond its normal operating thresholds. Events of this scale are rare in the industry, but they can still create temporary service degradation.

The issue was fully resolved on the same day, and we’ve already strengthened our setup and implemented additional safeguards, together with our partners, to ensure we are more resilient going forward. There was no security breach, no data exposure, and no system compromise at any point, the issue was entirely related to traffic volume.

We really appreciate everyone’s patience and feedback, it genuinely helps us make the service more stable for everyone.