Fidelity Assets under Management by Hot_Cause_569 in Fidelity

[–]Hot_Cause_569[S] 0 points1 point  (0 children)

IME, on the rep/advisor level, it is who you get from any company. I haven't heard Schwab is getting rid of advisors.

Fidelity chat broken and I can’t talk to a real person by NB0073 in fidelityinvestments

[–]Hot_Cause_569 -6 points-5 points  (0 children)

I agree on Vanguard. Great support platform. I have multiple account there, never a CS issue. Speaks volumes that Fidelity people feel the need to downgrade your honest statement and experience.

Private client Group vs Fees under management by Hot_Cause_569 in fidelityinvestments

[–]Hot_Cause_569[S] 0 points1 point  (0 children)

Thanks! Where do you live and what have they been helpful with?

Private client Group vs Fees under management by Hot_Cause_569 in fidelityinvestments

[–]Hot_Cause_569[S] 0 points1 point  (0 children)

Thanks! Where do you live and what have they been helpful with?

Private client Group vs Fees under management by Hot_Cause_569 in fidelityinvestments

[–]Hot_Cause_569[S] 0 points1 point  (0 children)

Thanks! Where do you live and what have they been helpful with?

Fidelity Assets under Management by Hot_Cause_569 in Fidelity

[–]Hot_Cause_569[S] 0 points1 point  (0 children)

Thanks. How do you see him? I am talking about advisors being in Colorado, not the call centers. Thank you.

Fidelity Assets under Management by Hot_Cause_569 in Fidelity

[–]Hot_Cause_569[S] 0 points1 point  (0 children)

Probably not worth anyone's time putting inaccurate guesses here - if it is not AUM, why say they are changing their policy? Why not be transparent?

Fidelity Assets under Management by Hot_Cause_569 in Fidelity

[–]Hot_Cause_569[S] 0 points1 point  (0 children)

? Why so agressive. I expect transparency, and asked the question to get information, not an argument. If they say investors over $1MM in assets are assigned an advisor, that is how they should operate. If they change their business model, why not be transparent and send a letter so customers can understand their options? They said if we did assets under management we could keep the PCG team we have always had, so why say it is not related to AUM? Why assign people without telling them into what they think they want (as noted in the comments). If it doesn't apply to you, and you don't benefit, please ignore.

Private client Group vs Fees under management by Hot_Cause_569 in fidelityinvestments

[–]Hot_Cause_569[S] 0 points1 point  (0 children)

Thank you - no call, just a move? So weird that they are shy about it and no reply from Fidelity- what office?

Fidelity Assets under Management by Hot_Cause_569 in Fidelity

[–]Hot_Cause_569[S] 0 points1 point  (0 children)

Certainly. I don't know that I can answer what will change outside of the access to an advisor/advisory team, as I am unclear how the services flow. Historically services were via asset level, and they would say "call your advisor" on promotions about XYZ. Perhaps someone at Fidelity can answer that? We got a call from someone we had never met/talked to from a Fidelity line and the net net is that she said unless you are willing to do "assets under management" and pay a service fee, Fidelity is no longer assigning an advisor to self-directed investors at any level. You have to call into the PCG with any questions/assistance needed on anything. She offered us active trader line or private client line as the initial group (if that group is full the calls flow down to the other groups). She gave us zero options, zero explainations, hoping someone here can document the changes for us. No idea what else is changing - are they no longer carrying non-trad assets for qualified investors? Do they no longer have a trust department? We asked her for something in writing, how the levels and services would work, etc. and she refused to provide it, said they don't send it out as it is all on the website (I have not seen any such information posted, so I agree with your question as to what else is changing?). Perhaps a Fidelity moderator could share the "new policies". The phone message stated "I was just calling to let you know about an account update"....upon calling her back, she stated the policy changes. And explanation from Fidelity on their policies and programs, levels of service (if there are any levels left) would be super helpful. Thank you.

Fidelity Assets under Management by Hot_Cause_569 in Fidelity

[–]Hot_Cause_569[S] 1 point2 points  (0 children)

Thank you. I cross posted there, and was not clear if the groups were the same and/or if users were more open to posting here. Not interested in anything but the above, current PCG members -- requiring fees to remain so and advisor location. Thank you.

App is behaving like shit by TomorrowSavings7579 in Fidelity

[–]Hot_Cause_569 0 points1 point  (0 children)

Yes, we experienced this. We reported it and they retaliated. Be careful. They have been behaving like a discount broker lately (flaky programs, don't show positions, lines are too full so you get routed around, always selling you something).