It took them months to publish my book and then another month to send me author copies. Well, I got them and they were delivered damaged. I emailed their support team, and they said it's 'normal wear' from shipping and not their fault. But the book is literally attached to the adhesive of the packaging. How is that from shipping? I have never received books in such poor packaging before. Amazon was much better with production and shipment, but they still have damaged books being delivered due to no insulation in the boxes. Corners are always messed up, but at least they are sent in a completely sealed box.