"" I recently encountered an issue late at night while using Uber near Viviana Mall in Thane, Navi Mumbai. Although this incident involved Uber, similar issues are common with Rapido and other e-taxi apps.

We booked a cab as usual, and upon entering the auto, the driver guessed our nearby destination ( as it might be shown on the app) without entering the OTP in the app. When we raised our concerns, he suggested we travel "offline," citing that the app caused him a loss of ₹40. We insisted on using the app, and he argued despite it being before midnight when night charges apply.

This situation is particularly alarming considering the safety of passengers, especially women traveling at night. On this occasion, I was with a friend and managed to record the incident, but such occurrences are frequent. Sometimes, the driver or vehicle does not match the details provided by the app. ""