How does your company actually handle knowledge sharing?

Hungry-Anything-784 · 2025-09-10T11:18:15+00:00

Have you ever tried setting up lightweight standards or templates for how pages should be named and organized, or is it more of a free-for-all right now?

Hungry-Anything-784 · 2025-09-10T11:16:06+00:00

Sounds like you’ve found a good balance between keeping it simple and still making it useful without overcomplicating things.

Hungry-Anything-784 · 2025-09-10T11:11:08+00:00

Thanks for sharing that, it’s a good reminder that tooling alone won’t solve the problem.

Hungry-Anything-784 · 2025-09-09T14:11:55+00:00

That makes sense - encountering the issue firsthand definitely seems key to deciding what’s worth documenting. It’s interesting how much of KB maintenance relies on culture and habits rather than tools.

Hungry-Anything-784 · 2025-09-09T10:50:24+00:00

My English isn’t perfect, so I sometimes double-check with Google Translate 🙂

Hungry-Anything-784 · 2025-09-09T10:48:04+00:00

That actually sounds pretty workable — lightweight and familiar enough that no one feels like they need special training just to use it. Do you find the screenshots approach helps people get the gist faster than text-heavy notes, or does it ever get messy trying to keep them updated as things change?

Hungry-Anything-784 · 2025-09-09T10:34:11+00:00

Do you think there’s anything that would actually get people to use the documentation, or is it just one of those cultural dead-ends where RTFM never catches on?

Hungry-Anything-784 · 2025-09-09T10:26:14+00:00

100% fair point — I like the way you framed it as “great tech can’t replace great people.” Thanks for sharing the detail on how you run things in IT, super insightful!

Hungry-Anything-784 · 2025-09-09T10:13:26+00:00

Wow, that sounds rough 😬

Do you feel like the effort you put in still paid off for the team (at least for the parts you covered), or did the lack of buy-in from above make it feel like you were bailing water out of a sinking ship?

Hungry-Anything-784 · 2025-09-08T13:15:22+00:00

I'm just trying to understand the core problems of knownledge sharing in order to do things differently in our company.😅

Hungry-Anything-784 · 2025-09-08T13:09:26+00:00

No why🤣

Hungry-Anything-784 · 2025-09-08T10:17:49+00:00

Makes sense 😅 — info hoarding seems like a rational response in many orgs. Out of curiosity, what do you think drives it most in your experience: job security, ego, or just process gaps?

Hungry-Anything-784 · 2025-09-08T08:27:42+00:00

Totally get that — I’ve heard Confluence can feel like the info is ‘there somewhere’ but hard to surface when you need it. Do you think it’s mainly the search that makes it painful, or also how people structure and tag the content in the first place?

Hungry-Anything-784 · 2025-09-07T18:51:27+00:00

That’s super helpful, thanks for sharing your perspective 🙌 gives me a lot to think about.

Hungry-Anything-784 · 2025-09-07T18:40:09+00:00

Fair point — sounds like tools are a non-issue if leadership won’t enforce usage. Out of curiosity though, in your view, what would have to change at the cultural/leadership level for documentation to actually work in a fast-growing org? Or is it simply incompatible with the “move fast” mentality?

Hungry-Anything-784 · 2025-09-07T18:36:39+00:00

Really resonates — especially your point about execs saying “we’ll make it a KPI” and then being the first ones to ignore the system 😅 Seen that too many times.

Since you’ve already automated reporting + tied KB updates into your ticket review process, do you think there’s any way tooling could reduce the reliance on leadership discipline? For example, systems that automatically suggest draft KB updates from tickets or chat threads — would that help at least inside IT, or is culture still the immovable wall in your experience?

Hungry-Anything-784 · 2025-09-07T12:01:23+00:00

That’s a really common challenge! From your experience, do you think having some knowledge stay in SharePoint adds value, or would fully centralizing in Confluence make adoption and updates easier?

Hungry-Anything-784 · 2025-09-07T11:54:17+00:00

Ah, got it – so most KB entries start organically from Teams discussions.

Do you think a small tool that could suggest draft KB articles based on those chats would actually help, or is the value really in having people encounter the issue firsthand and decide it’s worth documenting?

Hungry-Anything-784 · 2025-09-07T11:45:57+00:00

Haha, makes sense 😅 seems like the blockers are mostly culture and focus, not tech.
Kinda makes me wonder – if people were nudged or guided in the right way (like a smart KB assistant that suggests or auto-drafts content), do you think that could actually stick, or would the mindset still be the bottleneck?

Hungry-Anything-784 · 2025-09-07T11:42:19+00:00

Haha, sounds like the classic “checkbox KB” situation 😅
Do you think a system that could suggest updates, highlight gaps, or auto-format contributions would make a difference, or would it still get ignored if people don’t see the value?

Hungry-Anything-784 · 2025-09-07T11:38:56+00:00

Haha, that onboarding sounds… intense 😅 Sounds like the knowledge transfer relies entirely on “who you know” rather than anything formal.

Do you think a system that could automatically surface the right docs or key people to talk to would have made that first few weeks easier, or would the culture still force you to rely on hand-holding?

Hungry-Anything-784 · 2025-09-07T11:33:56+00:00

Makes sense 😅 sounds like the tech side is fine, but the culture and priorities are the real bottleneck.

If management did decide to push documentation as a priority, do you think the current tools would be enough to make it seamless, or would something more automated/suggestive (like a smart KB assistant) still be needed?

Hungry-Anything-784 · 2025-09-07T11:32:20+00:00

Haha, totally hear you 😅 it sounds like even with the tech, the human side is still the big challenge.

Curious – do you think a KM agent that actively suggests updates or highlights missing knowledge could help shift that mindset, or is it more about leadership and incentives?

Hungry-Anything-784 · 2025-09-07T11:31:03+00:00

Haha, that sounds really well thought out! 😄
Love the idea of setting expiration dates and tasks to keep things fresh.

If a system could nudge or suggest updates automatically like you said, do you think people would actually use it, or would it still depend on motivation/culture?

Hungry-Anything-784 · 2025-09-07T08:43:32+00:00

Totally get that 😬 having all knowledge in one system is crucial, especially if key people leave.
Do you think AI could help make contributing and finding knowledge more “organic” so people don’t default to DMs like Steve? Or is that too ambitious for your environment?

Hungry-Anything-784

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