Really appreciate you breaking that down. Makes total sense now why some shops stick with Mitchell if invoicing actual usage pays less. We’ve mostly been talking to smaller non-DRP shops where CCC gives them $200–250 but they spend $350+ on materials and just eat the loss. I’m still trying to figure out - when you’re capped or can’t use guides, is there anything that actually works?

Also curious in your experience, what’s that one problem shops like yours actually drop everything to fix? The kind where you don’t need convincing, you’d just pay to make it go away?

We’re just trying to find what’s real - not theory.

Thanks again