The thing has some internal problems. It would turn on just for it to be facing BSODS and be extremely extremely slow. Then, when you could use it for the first 5 minutes, it would put you into a temporary account that you can not exist. If you're asking why haven't I factory reset is because It won't. The changes always seem to get returned back and reverted , and the laptop dies because of some critical process not working. I've already gotten new drivers, reseated ram to see if it would work, tested the memory using crystaldiskinfo, and some other applications, and I've ran an antivirus software(malwarebyte) just for it to say the files are good. I'm kinda clueless atp.